I'm getting old, I guess

[dirk12955]

I'm hard of hearing and speaking on the phone can be difficult,  at best.

Is there any way to speak to an EBAY type person via email or ebay message?

The weekly chat isn't for 6 more days and this is more urgent than that.  

[femmefan1946]

You can apparently use Facebook or Twitter to speak with Customer Service.

There is a TPP service for deaf members, but it is extremely annoying as you probably already know if you use it at all.

The Resolution Centre at the bottom of this page is basically robotic, but most problems that arise (unpaid items are the biggie for sellers) can be handled robotically.

And of course, the busybodies posters here are always willing to give you the benefit of our advice and experience.

[dirk12955]

Might be simpler to drive to San Jose and knock on the door.

It's only 2100 miles.

[shipscript]

@dirk12955 

For members who do not have phone access to eBay customer service, these social media pages are manned by eBay employees:
https://twitter.com/askebay
https://www.facebook.com/eBay/

Consider a social media response may take a day or two. After initiating contact, the conversation will then be taken offline (out of the public eye).

If the issue does not relate to your account or privileged information, fellow members can often come up with a lot of suggestions out here on the forums.

You might also locate your issue on eBay's help pages

https://www.ebay.com/help/home

and take the path to "Ask the Community", which will post your public question into a more structured Question/Answer forum that is manned by community members who have a little training from eBay staff. 

[dirk12955]

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@shipscript wrote:

@dirk12955 

For members who do not have phone access to eBay customer service, these social media pages are manned by eBay employees:
https://twitter.com/askebay
https://www.facebook.com/eBay/

Consider a social media response may take a day or two. After initiating contact, the conversation will then be taken offline (out of the public eye).

If the issue does not relate to your account or privileged information, fellow members can often come up with a lot of suggestions out here on the forums.

You might also locate your issue on eBay's help pages

https://www.ebay.com/help/home

and take the path to "Ask the Community", which will post your public question into a more structured Question/Answer forum that is manned by community members who have a little training from eBay staff. 

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Thank You,    Thank You

MAybe twitter or fb.     Help pages are an endless circle of "We really don't care about your issue but maybe if you call we'll answer the phone"

[pburn]

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@dirk12955 wrote:

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MAybe twitter or fb. 

---

If you are a seller (which I assume you are, since you posted on the Selling board), you may have better luck with eBay's business Facebook page:

https://www.facebook.com/eBayForBusiness/

[dirk12955]

Called them. The first CS rep was 70% helpful. When I escalated on the second call the the CS rep actually understood what I was talking about and hopefully will put both my accounts back together 100%

I had 903 listings ended on my 2 accounts for a policy violation that wasn't. The first rep simply didn't get it the second rep finally did.

I've been selling on ebay for 19 1/2 years. This is maybe the 2nd or 3rd time I've ever called them. For what it's worth, Both reps were easy to talk to and seemed to be in San Jose.

I read all the horror stories about calling them, But no problems.

[shipscript]

@dirk12955 

eBay has support teams in Utah, Ireland, and the Philippines, for 'round the clock coverage. Even when reaching Utah, you may find yourself talking to staff members who hail from a different country (typically from India, I think) and who simply moved to the US for employment. I call eBay support all the time, but mostly to report scams I see on the site, so my wait time is usually short because I am put through to Trust & Safety.

I have always been happy with my interactions, and all have been pleasant, although the worst I had was a trainee who simply couldn't be made to go off script. I kept telling her that they didn't need to know who I am or anything about my own account, and I didn't need to be thanked for using eBay, and yes I knew that I wouldn't know the outcome of their decision -- just please accept and enter my report and let me get off the line so eBay could get on with investigating it and I could get back to the forums, LOL.

[abfabvintage]

@shipscript 

Now, this happened last year about 2 different times. I actually used the "call me back" feature. Got the call back within 30 minutes. Both call backs were from the US, one lady in Florida (the number came up on my iPhone) and I asked her where she was (Florida), and the other ebay call back was again US (I think it was North Carolina?). So last year it seemed to me they were "farming out" to "working from home" CS in the US. Don't know how it works now as have not had reason to call. Oh, and got my answers with no problem. Now...dealing with overseas? I have had to repeat over and over "I don't need all the thank yous (which came fast and furious over and over and really wasn't paying attention to what my dilemma was). Won't be calling ebay on an off day or weekend again. To me, that ebay call back process works best. Has for me, anyway.