I knew it was a matter of time, but lost TRS right after a very busy Nov & Dec

[pvcliff]

I knew it was a matter of time, but just lost TRS right after a very busy Nov & Dec and I'm mystified as to the timing. I'm just a small seller selling stuff from around the house. They made me TRS in Spring 2012 about four months after I started selling. Surprised, but great, thanks for the discount. Once I'd sold all my more expensive and voluminous collectibles I figured I'd lose TRS. Been waiting about 2 years for the email to come, but apparently I just kept squeaking by.

So after a very busy holiday season (where I dug out tons of Christmas stuff to list) I was very surprised to get the email today that my status has dropped. Email doesn't tell me exactly why, and it took me a good 30 minutes to figure it out -- they are saying I sold only 83 items (100 required for TRS). I thought as a small seller I was on a 12 month look back?? I sold 53 items in December alone (still available to see on my Sold list). I don't keep track of sales except through the transfers from PayPal to my checking account, and in Oct-Nov-Dec transferred $257-$406-$720. So even if for some reason they are doing a three month look back I can't believe I didn't sell enough items to qualify. But certainly I have enough sales to have met the 100 in 12 months criteria -- no way I did not sell 17 more items to hit 100 in 12 months.  Heck, I can see well over 100 feedback from last year, and you know how few people leave feedback. Most of my stuff is small low dollar items so it's not like I sold one $300 which caused me to have the dollars but not the numbers.

BTW, no cases without resolution, no late shipments, 1 return in the 83 transactions they say I have.  Anyway I knew I was going to lose TRS at somepoint, and the little 10% discount is not so generous that it really hurts to lose it, but I am so surprised at the timing I'm hoping someone can shed some light.

[dtexley3]

Do you download your invoices each month?  You should then be able to load them into Excel and count.

[partial*eclipse]

A quick look at your feedback page shows that you have received over 100 feedback as a seller in the past 12 months.  It also shows that you are still a Top Rated Seller.

There is a 3-month lookback for the evaluation of your "tracking uploaded within handling time and validated" criterion.  Perhaps that is based on 83 transactions, which shouldn't be a problem

I think you must be misinterpreting something in the notice from eBay.  You need to take a closer look at the various numbers on your seller Dashboard.

[tamaralea]

I think I'm about to lose mine in the next two months.  I know my count is falling below 100.  Were a lot of your sales to foreign buyers?  All 100 are supposed to be to US customers.  That has always bothered me. 

Did you double check your transaction numbers?  You can see how many sales they counted each month.  

[odditiesandantiquities1]

If the loss of TRS status does happen, is there anyway you can build that loss into your sales price? Just thinking.

I dont have TRS, but pricing is everything. (Can't meet the delivery part)

[pvcliff]

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wrote:

Do you download your invoices each month?  You should then be able to load them into Excel and count.

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Don't even print invoices, let alone download them or deal with Excel.

[pvcliff]

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wrote:

If the loss of TRS status does happen, is there anyway you can build that loss into your sales price? Just thinking.

I dont have TRS, but pricing is everything. (Can't meet the delivery part)

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I wouldn't bother. eBay for me is just a better way than a garage sale to get rid of stuff, and for way more money than a garage sale would bring. In fact some of the things I sold last year were from rummaging around in the leftover items from our last garage sale before I started selling on eBay seven years ago. And everything I didn't list on eBay went in the charity box. Don't know what I was thinking saving stuff that hadn't sold the last time we'd drug everything out on the driveway. The basement is so empty I hug myself every time I go in there!

[castlemagicmemories]

Well, if it is not that concerning, that is great!  Saves you trouble researching this.

As you said, you expected this to happen at some point.

Congrats on your clear basement!

[tamaralea]

I just noticd something else.  Are you selling multiples of an item?  A buyer bought 2 of the same item and it only counted as 1 sale on my dashboard (used for TRS purposes).  It seems like eBay thinks of ways to be rid of Top Rated Sellers.

[pvcliff]

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wrote:

I just noticd something else.  Are you selling multiples of an item?  A buyer bought 2 of the same item and it only counted as 1 sale on my dashboard (used for TRS purposes).  It seems like eBay thinks of ways to be rid of Top Rated Sellers.

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No, no multiples. Before I throw in the towel and change over to 2day shipping I'm going to wait a few months. I did have a very slow Jan & Feb last year and that's the only thing I can think might be affecting the numbers. I'll wait to see if the TRS is gone for good before changing my handling time to reflect no need to jump through hoops; even so most of my items will still go out same day or next day as always.

[pvcliff]

Is there somewhere the numbers of transactions per month shows up? Without trying to pull up transactions and physically count them?  I only keep track of PayPal dollars and not an item count.

[bubbleman2010]

Your seller dashboard will have it all broken down and show you where the problem is..

[tamaralea]

my eBay

Selling

Go to your dashboard

Monthly Breakdown

[bubbleman2010]

Faster to go to your feedack and over to the right click View your seller dashboard...

[luckythewinner]

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wrote:
 I'll wait to see if the TRS is gone for good before changing my handling time to reflect no need to jump through hoops

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You do not need to have 1 day handling to be a TRS.

I have been a TRS since the day the program started, and I have never once listed an item with 1 day handling time.