I have too many canceled orders because ebay's GTC items now account is suspended???

[ryadon]

For the last seven years 99.8% of our listings are one-offs (only one item available), an item sells, I'm done and on to the next one. When an item sells, ITS DONE!!!! I DON'T HAVE ANYMORE!

However, because of eBay's Good-Til-Canceled **bleep**, items get relisted (that I no longer have) and sells again (sometimes rather quickly) and because "I DON'T HAVE ANYMORE" I have to cancel the order as "out of stock".  IF/WHEN I do have multiples, I put the amount I have.

As a result of HAVING to cancel my orders, my seller level is now "below standard" and unable to list anything!

- NO WAY TO CONTACT

- NO WAY TO DISPUTE

- NO PHONE NUMBER

- I fill in the contact form and hit submit... It says, "sorry, this feature in not working now. Try again later".

So... NOT ONLY is eBay charging me full boat for my (now restricted) store, when they auto relist items, it  used some of my allotted (paid for) listings.

This is utter BULL$H#T!!!!

[katzrul15]

How many "out of stock" cancellations is it showing in Seller Hub?

It is showing 29 solds since 4/20 - so am guessing it would not take too many to skew your metrics as a lower volume seller?

[fashunu4eeuh]

So, your Sold items are getting relisted, unbeknownst to you, and then selling again?

This has been a known eBay glitch for a long time. Canceling such an error should not have been done as Out of Stock. Because this was beyond your control, i would have used Problem with Address, because OOS penalizes you with defects.

My only question is that this relist error doesn't usually happen over and over to the same account. How many transactions did you have to cancel because of eBay’s glitch?

Contact eBay customer service through their Facebook or Twitter to report this problem and request a re-instatement of your account after you explain what has happened.

Good luck, and hope this gets resolved to your benefit.

[ed8108]

 - it  benefits ebay

[coolections]

The way to solve your problem is when you sell one of those "one-offs", you end the listing. 

[kensgiftshop]

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@coolections wrote:

The way to solve your problem is when you sell one of those "one-offs", you end the listing. 

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That doesn't always work.

Had one a few years ago, I use the OOS option, so after it sold, I ended the listing and deleted it from the ended listings.

A few weeks later, I was going through my active listings and there is was.

Lucky I caught it before it sold again.