eBay

calntom · ‎10-07-2021

I have an Item Not Received Case to be resolved by Oct 9th

This was an $84.00 order. Buyer shows as United States. An eBay vetting of the buyer shows the account looks good. Buyer originally messaged and said he only received 5 of the product instead of 7 shipped. I distinctly remember counting these out. 7 were shipped. The last 7 I had in stock.

There is a dollar amount of $21.12 with the item not received dispute. Never seen this before but I rarely ever have an INR.

When I google streetview the address, it is a reshipper in Miami. EPS Logistics. The buyer used an incorrect zip code on the order and the shipment is delayed. No delivery scan.

The reviews are horrible. Bing shows EPS as closed. Google shows EPS open with terrible scam reviews.

I have heard of a scam before. Different zip code, package delayed. Buyer files Item Not Received case. Gets refund. Package delivered at a later date.

I filed a “return to sender” request for ~$15 with USPS. I also filed a missing package request.

Soooo, what is with this $21.12 partial refund the buyer is asking for when the package is not even delivered? I smelled something fishy when the buyer messaged and said he only received 5 of the 7 and wanted a partial refund. I never responded to the buyer. I figured he could go ahead with the next move.

Again, I have to respond to the INR case by the 9th.

That is all I can think of right now. I would appreciate any advice and will also answer any needed questions. I will check back periodically over the course of the day, evening and tomorrow. Thanks to all. --- calntom

eBay Tracking shows:

Oct 5, 2021 9:43am

PACKAGE RESEARCH CASE CLOSED 31153588

MIAMI, FL 33191

Oct 5, 2021 8:20am

PACKAGE RESEARCH CASE CREATED 31153588

MIAMI, FL 33191

Sep 25, 2021 11:45pm

PROCESSED THROUGH USPS FACILITY

MIAMI FL DISTRIBUTION CENTER, 33152

9400108205497609401843

Latest on the tracking at USPS site:

September 29, 2021

In Transit, Arriving Late

Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

September 25, 2021, 11:45 pm

Arrived at USPS Regional Destination Facility

MIAMI FL DISTRIBUTION CENTER

September 25, 2021, 11:27 pm

Arrived at USPS Facility

MIAMI FL 33122

calntom · ‎10-07-2021

bangordiscount · ‎10-07-2021

Look, I'm not an advocate for buyer's and I tend to be pretty "anti-eBay" on these boards, but if you were willing to pay a $15 recall fee with USPS (if it was their error [i.e. not getting a scan] you shouldn't of had to pay this to begin with), you should have just forgone that and refunded the buyer the $21.xx

Odds are it was delivered without a delivery scan which means short of getting the buyer to admit to some type of fraud via messaging, you're going to be out of luck.

Yes it's suspicious they're only looking to get a partial refund on 2/7 units you mailed when you claim to have mailed all 7, but playing devil's advocate, often buyers are confused on if they should file a SNAD (not as described) claim or an item not received claim when they experience a "shortage" in regards to receiving a lesser quantity of what they ordered. I'm guessing the buyer just filed an incorrect claim type and it will work in the favor regardless because you don't have proof of delivery

bangordiscount · ‎10-07-2021

Also, in the future if you invoice the buyer a single invoice for all units (assuming they don't just buy and pay for each individually before you can do so) then it gets processed as a single purchase and they can only file INR on all or nothing and you can only expose yourself to a single claim regardless of INR or SNAD and are only susceptible to feedback for a single transaction.

Someone can correct me if I'm wrong and this has changed

calntom · ‎10-07-2021

@bangordiscount wrote:
Also, in the future if you invoice the buyer a single invoice for all units (assuming they don't just buy and pay for each individually before you can do so) then it gets processed as a single purchase and they can only file INR on all or nothing and you can only expose yourself to a single claim regardless of INR or SNAD and are only susceptible to feedback for a single transaction.

Someone can correct me if I'm wrong and this has changed

That is what happened here. Buyer paid for a quantity of 7 all at once. Buy It Now. Instant Payment Required.

This is one of the things that I thought weird. Files a INR case for 2 of the 7 units wanting $21.12.

With the incorrect zip code deal and no delivery scan, it makes me think there will be more to this than the $21.12?

Like I said, I just don't have to deal with much of this at all shipping about 360 items a year. I am certainly open to all views on this.

bangordiscount · ‎10-07-2021

I'm assuming they used a "Freight Forwarder"; this is very common with buyers outside the country as they can purchase multiple items from multiple sellers and retailers, have them sent to the forwarder to be repackaged, held, and shipped out all at once saving them significant money.

Some of these forwarders must process thousands if not hundreds of thousands of items and are prone to kindly "losing" or meanly "stealing" items, but your responsibility ends once it's been delivered to the forwarder (assuming you have proof of that delivery)

I have noticed that some have addresses where they claim to be in Miami but delivery scan shows Hileah (neighboring zip code). I haven't run into an issues where that has caused issues with INR cases or Chargeback disputes but in theory it could.

I've been on these boards a very long time and can't recall any other instance then where an INR was filed for less than the total purchase price. IIRC the correct way to address a shortage is through a "not as described" claim but maybe ebBay has tinkered with this and allows the buyer to file INR claims that aren't "all or nothing".

Regardless you're in a tough situation without the delivery scan. When was it shipped? What's the latest tracking scan? Most likely it was delivered (unless you have reason to believe otherwise) and it just didn't get a scan.

calntom · ‎10-07-2021

"Regardless you're in a tough situation without the delivery scan. When was it shipped? What's the latest tracking scan? Most likely it was delivered (unless you have reason to believe otherwise) and it just didn't get a scan."

USPS shows Sept 29th as last scan.

eBay shows Sept 25th as last scan and then my PACKAGE RESEARCH CASE on Oct 5th

You can see these at the bottom of my original post.

------------

"I've been on these boards a very long time and can't recall any other instance then where an INR was filed for less than the total purchase price."

Same here, first I have heard of this

soh.maryl · ‎10-07-2021

Need some help here. Was this one listing which included 7 articles in one package, like 7 pairs of socks?

If so, your buyer opened the wrong kind of case. He DID apparently actually receive something, but the package was short 2 items according to him, in which case it should have been an item not as described case.

And I don't understand the recall case at all. He apparently did RECEIVE something.

You can't recall a package that's already arrived at its destination and has been opened by the buyer, which is what he has to have done in order to determine there were 5 instead of 7.

fa_8305 · ‎10-07-2021

@calntom wrote:
@bangordiscount wrote:
often buyers are confused on if they should file
1. a SNAD (not as described) claim or
2. an item not received claim
when they experience a "shortage" in regards to receiving a lesser quantity of what they ordered.

I'm guessing the buyer just filed an incorrect claim type
This is one of the things that I thought weird. Files a INR case for 2 of the 7 units wanting $21.12.

We've always been able to start an INR -- not a SNAD -- to request a prorated refund for any quantity that's missing.

And if you remember @calntom

- you agreed to the buyer's offer of 12% off $84 to buy the remaining quantity 7

- hence the prorated $21.12 for the 2 that the buyer claims are missing.

calntom · ‎10-07-2021

@soh.maryl wrote:
Need some help here. Was this one listing which included 7 articles in one package, like 7 pairs of socks?
If so, your buyer opened the wrong kind of case. He DID apparently actually receive something, but the package was short 2 items according to him, in which case it should have been an item not as described case.
And I don't understand the recall case at all. He apparently did RECEIVE something.
You can't recall a package that's already arrived at its destination and has been opened by the buyer, which is what he has to have done in order to determine there were 5 instead of 7.

The listing was a multi-quantity listing for buy as many as you want. I had 7 left, the buyer bought all 7.

The recall case was filed just in case it was still out there floating around in USPS land, somewhere. Last scan with USPS states: September 29, 2021 - In Transit, Arriving Late - Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

Since there is no delivery scan, I don't know for sure if they already have it or not. I also thought it weird that he claimed to get 5 when I know I counted and shipped 7. Raised a flag for sure.

My suspicions started with the buyer providing the wrong zip code which will delay the shipment in a lot of cases. And it was a reshipper that Bing shows as closed and Google showing as open with a myriad of bad reviews.

calntom · ‎10-07-2021

Good info on the INR prorated refund. Thanks!

I don't ever have an issue with making things right with a buyer.

This particular case and details I have posted throughout the thread make me think there is also a backend to this transaction that I don't know about yet, that could bite.

dbfolks166mt · ‎10-07-2021

This issue has a lot of quirks which happens on occasion when a FF is involved. If it went through a FF pretty good odds that the buyer is not in the US. Look at their account ID and see where they are actually located. If they filed an INR when the item has not even reached the FF address something is up. I would upload the USPS tracking information into the case which shows the package still in transit. I would also add that the package is going through a FF to a buyer in ?? This should close the case out in your favor.

Once the package is delivered to the FF according to multiple posters your responsibility is done. The buyer can open a INR or NAD case through eBay but your should win any of those since this went through a FF. However, there is little that can be done if the buyer opens a chargeback. Odds are you would loose that since eBay has no say in the decission process the CC company makes the decision.

soh.maryl · ‎10-07-2021

Sorry -- I am still at sea here. The buyer claims he received only 5 out of a quantity of 7. Doesn't that mean that SOMETHING was delivered? And, if that's the case, why all this discussion about the delivery scan or lack thereof?

I still see this as an item not as described case, not an item not received case.

dbfolks166mt · ‎10-07-2021

That is what is odd about the buyers claim. According to the OP and the information he has been able to obtain from USPS the package is still in transit and has not been delivered, apparently to a FF. Last tracking information indicates it processed through Miami on 25 September and has never arrived at the FF. Unsure what the OP got back on the USPS research case.

Bottom line is if this went through a FF according to all the postings regarding the FF it doesn't really matter what kind of case the buyer opens through eBay the sellers responsibility ends with the FF delivery, which apparently has not happened yet.