I have a couple questions on returns that "Doesn't match description or photos"

[xclusiveprints]

I been trying to educate my self with all the rules within ebay so i know specifically what to do if something happens. I been attempting to read upon this for hours as i see it could effect stores dramatically. 

1. If a buyer submits a item "Doesn't match description or photos", and ebay automatically approves it.. and i receive the item, if i issue the full refund.. will i receive some kind of defect in my seller account? 

I spoke to two employee over the phone, and they both concluded that if i get a case and do not agree with the request that i should not issue a refund, and after appeal for it.. is this the right choice? I keep reading this is like the complete opposite you'd do as seller 99% always loose the case.

[this*old*attic]

EBay keeps track of your returns, period, even if there’s no problem and it was a friendly return.

Any buyer can say an item is not as described. They get automatic permission from EBay to return the item - no matter your return policy. It’s called the Money Back Guarantee.

Dont refuse, that’s what gives you a demerit - whole other level of problem metric. Just take the return, refund upon receipt, and only THEN report the buyer if you think they abused the system (fibbed to get a free return).

Best not to get too emotional about the whole thing - unless you’re in a high scam category, most returns are just an honest difference of opinion.

[nobody*s_perfect]

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@xclusiveprints wrote: ... they both concluded that if i get a case and do not agree with the request that i should not issue a refund, and after appeal for it.. is this the right choice? I keep reading this is like the complete opposite you'd do as seller 99% always loose the case.

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Believe what you read.  Not what you hear from customer support.

[frodobagginskennedy]

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@xclusiveprints wrote:

I been trying to educate my self with all the rules within ebay so i know specifically what to do if something happens. I been attempting to read upon this for hours as i see it could effect stores dramatically. 

1. If a buyer submits a item "Doesn't match description or photos", and ebay automatically approves it.. and i receive the item, if i issue the full refund.. will i receive some kind of defect in my seller account? 

I spoke to two employee over the phone, and they both concluded that if i get a case and do not agree with the request that i should not issue a refund, and after appeal for it.. is this the right choice? I keep reading this is like the complete opposite you'd do as seller 99% always loose the case.

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Please do not ever listen to what a CSR tells you to do.  First come to the boards and ASK how to proceed.  IDK how some of these so called Customer service associates can sleep at night.