Regards,
albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
What doesn't fit, the Orvis jacket? Or shoes?
I started a log of threads here on The Community with sellers who don't offer returns. Many stories are the same and could be avoided if they simply Accepted returns and you hit the nail on the head that if you decline you risk less than Positive Feedback. Not to mention the Buyer can simply turn around and file a charge back with their credit card company and if they win not only will you give up the money but they will keep the item AND eBay will charge you another $ 20 for losing the charge back claim.
I guess you know eBay has several return reasons that trump the No returns accepted setting, they force you to pay for the return shipping label.
In the end Returns are part of Retail sales. I think the No returns accepted setting has its place but not as a general return policy for all items. I think it would be fine for two choices on eBay's Item Specific's Grading system:
-Junk value - parts only
-Restoration required
I am an advocate of the Free 30 day return policy and have experienced a low return rate despite that. If you have confidence in what you sell and sell decent stuff you will most likely wind up with a low return rate.
It also allows you to take full advantage of Seller Protections when needed on a bogus return: Seller protections | eBay
What doesn't fit, the Orvis jacket? Or shoes?
I started a log of threads here on The Community with sellers who don't offer returns. Many stories are the same and could be avoided if they simply Accepted returns and you hit the nail on the head that if you decline you risk less than Positive Feedback. Not to mention the Buyer can simply turn around and file a charge back with their credit card company and if they win not only will you give up the money but they will keep the item AND eBay will charge you another $ 20 for losing the charge back claim.
I guess you know eBay has several return reasons that trump the No returns accepted setting, they force you to pay for the return shipping label.
In the end Returns are part of Retail sales. I think the No returns accepted setting has its place but not as a general return policy for all items. I think it would be fine for two choices on eBay's Item Specific's Grading system:
-Junk value - parts only
-Restoration required
I am an advocate of the Free 30 day return policy and have experienced a low return rate despite that. If you have confidence in what you sell and sell decent stuff you will most likely wind up with a low return rate.
It also allows you to take full advantage of Seller Protections when needed on a bogus return: Seller protections | eBay
@ecclectic_key wrote:@buyselljack2016 @kensgiftshop @dqdistribution
Thanks for the advice! I'm going to deny the return. I think the buyer can leave negative feedback, am I right? Which sucks because Ebay will do nothing based on one damaging negative feedback I received. I previously had 100% feedback and ONE negative brought me down to 97% and it's a SLOW climb back up. I hate losing sleep
Yes, the Customer can leave less than Positive Feedback ... I certainly hope they don't but please let us know how it works out for you. Nobody here wants to see you fail.
@toysaver wrote:If you don't accept the return eBay will refund and allow the buyer to keep the item.
Not true.
It's a remorse return request (fit) and the seller has the right to decline.
I wouldn't decline the return. Although you aren't obligated to accept a remorse return, you have nothing to lose by doing so and will have a happy buyer.
If you accept, the buyer pays return shipping and since you charge separately for shipping, you don't need to refund the original shipping.
I would tell the buyer that you'll accept the return and once you receive it, you'll refund the purchase price.
@ecclectic_key wrote:I previously had 100% feedback and ONE negative brought me down to 97% and it's a SLOW climb back up.
I saw that neg and IMO, it sounds like you deserved that one. If I accept the buyer's comment, you advertised an item as new but it was clearly used.
I wonder why the buyer didn't just open a NAD return request.
In the case of the current buyer, again, you won't lose money - fees will be prorated, buyer will be happy and you should be happy that the buyer was honest enough to admit that it was the wrong size. The buyer could have lied and claimed it was NAD and you would have been obligated to accept the return, issue a FULL refund PLUS pay return shipping.
Even though you have a No Return policy, that doesn't mean you don't take returns or give refunds.
All sellers have to have return policies that meet or exceed the Money Back Guarantee.
Since you have a No Return Policy you do have the right to decline a Request for Return IF and ONLY IF the buyer files a proper Buyer's Remorse reason for the return. Any other kind of return request you need to honor and process or it could hurt the health of your selling account.
If you deny the return on a properly filed buyer's remorse return, you FB should be protected.
