@powell-memorabilia wrote:
If you call eBay, they can refresh your store. That should shake the tree enough to get some sales.
Perhaps you were joking just like the OP was? In case you weren't joking: that is a myth @powell-memorabilia . There's something CS can do to force a listing reindex if there's a tech issue, and sellers mistook that to mean some kind of magical store refresh and spread the rumor across this forum.
Any seller can force a reindex themself. Pull all listings into the bulk editor. Don't make any edits. Save changes (even though there are no changes). That will force the listings to re-index.
Re-indexing does not give sellers a search boost. It's generally reserved for listings that have issues - like one isn't appearing in search for some reason or they made an edit that's not populating to the live listing. Not that common.
To quote Trinton, former member of eBay's Community team:
I'm glad you brought this up so I can address a common misconception. We’ve seen this topic come up in the forums a few times, and it has caused confusion for some. To be clear, there is not a special method or button that we have to help give someone a boost in sales. We want all sellers to be successful and have control over their success. The main factors for improving sales are closely tied to the main factors for Best Match. While you may have had discussions in the past with Customer Service about "refreshing" your account, this would have been rooted in a misunderstanding by the agents you spoke with.
Though it might seem like an easy thing to do, pushing a button to refresh some listings doesn’t actually change the characteristics of the listings. The things that we encourage all sellers to do is what has the most impact on listings – a competitive price, free shipping whenever possible, quality pictures, a well thought out title, etc. The store refresh process does exist, but it only address some very specific technical issues (such as when a revision is not processing as it should). This option is not capable of boosting sales or improving Best Match results. This has been misunderstood and we are working to make sure everyone understands this. If you can tell me dates and approximate times of when you were given misinformation about this topic, I will be happy to address any training or coaching needs those agents may have.
