I am completely at a loss, I know this buyer is scamming me but eBay is siding with him. I have been loyal to eBay with Top rated seller status for years without not ONE return, defect or bad feedback.
Here is the issue:
Buyer bought a ring from us for 4500$ and claims it arrived broken. (I believe he broke it when he received it in order to create a reason for initiating a refund). These are photos taken of the ring right before we sent it on Oct. 11th. Continue reading after these photos:
See here https://imgur.com/a/TchshYf
As you can see, these are photos taken right before shipping with the ring with FedEx (in 2 boxes covered in bubble wrap) on October 11th. The ring was in perfect condition with zero issues.
...............
And now these are the photos sent to me by the buyer today. As you can see here, the ring is broken (as if done purposefully and intentionally if you look carefully at the crack marks) and the glue was visibly put on seemingly minutes before taking these photos:
See here https://imgur.com/a/5ElJo3h
We know buyer is responsible for the breakage, because he even called us to say that the ring didn't fit on his wifes finger! BTW, you can even see the glue he slathered on the sides of the crack the second photo.
ALSO, buyer just opened his account on October 3rd!! Ebay wants me to refund this prick! This ring has lost all value.
I am not sure what I am supposed to do. Please advise, guys. And thanks in advance.
D.
