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How to respond to customer

I received a positive feedback from a customer stating that the deal was good (Best offer) but the product was cheaply made and a disappointment . How should I respond to this customer? Do I need to refund the customer?

 

Thanks for your help.

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How to respond to customer

Tell the buyer to "put a sock in it."

 

 

Just kidding

16 Section Sock/Small Item Organizer

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Message 16 of 16
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