How to report fraud?

[crystallake1958]

The short story:

Sold an item ($50) on 5/13, and shipped 5/14, via USPS Certified Mail. Sent to a Confirmed address.

On 5/15, I get an MC010 email (Buyer account compromised)

5/17, Item is at local USPS awating pickup

5/19, Buyer reports item not delivered, and immediately wins case

5/20, Buyer goes to local UPSP and picks up/signs for package.

PayPal yanked the $50 from my account and now the item is with the buyer. I've called eBay twice and appealed the case, but they said their might be nothing I can do at this moment.

What do I have to do to report fraud? I can no longer view the item becuase of the MC010 that was put on the listing.

[thenobletuckylife · Accepted solution]

Mornin Crystal,

I feel for you...yes you have exposed another loophole where dishonest folks can rip you off. What is the world coming too?

Here is my only advice right now...Have you called paypal.

Calling ebay CS (which is most likely out sourced) is such a waste of time...the bots rule and all the CS reps seem to do is create the illusion that they do not.

Call paypal...most of the time these folks are far more knowledgeable, sympathetic and helpful. Actually the reality is that they are the ones controlling your money so I would immediately be on the phone with them.

Have all your info ready to show the events that transpired.

Best to you...let us know.

Mr C

[couldabeenworse]

I am wondering if supplying a tracking number to eBay might have saved you?  This instant closing of an INR case is not normal.

[Anonymous]

I had a case where the customer claimed the package was delivered 'empty'.  I filed with the USPS and made a huge stink to ebay as well because this customer was lying and I was sure of it.    Some customers are just  very clever. 

[crystallake1958]

Holy smokes! Thanks Mr. C! I called PayPal, they brought up my transaction and saw the details. Within 2 minutes, they credited my account.

couldabeenworse: I uploaded tracking as soon as I got the notification in the Resolution Center. Minutes later, the case was favored for the buyer.

[thenobletuckylife]

AWESOME

Mr C

[vintagecraze50]

5 stars to Pay Pal!!!

[soflea8]

YES Pay Pal has always been a great help with Ebay issues. Also I try REAL hard to not miss poor rating/feedbacks on a buyer. or Seller. As times goes on things change.. The integrity of who uses Ebay /Paypal. We all must be our own Advocate as much as possible.

[siayan]

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@crystallake1958 wrote:

Holy smokes! Thanks Mr. C! I called PayPal, they brought up my transaction and saw the details. Within 2 minutes, they credited my account.

couldabeenworse: I uploaded tracking as soon as I got the notification in the Resolution Center. Minutes later, the case was favored for the buyer.

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@crystallake1958 wrote:

Holy smokes! Thanks Mr. C! I called PayPal, they brought up my transaction and saw the details. Within 2 minutes, they credited my account.

couldabeenworse: I uploaded tracking as soon as I got the notification in the Resolution Center. Minutes later, the case was favored for the buyer.

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Way to go, we win one.

[d-k_treasures]

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@siayan wrote:

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@crystallake1958 wrote:

Holy smokes! Thanks Mr. C! I called PayPal, they brought up my transaction and saw the details. Within 2 minutes, they credited my account.

couldabeenworse: I uploaded tracking as soon as I got the notification in the Resolution Center. Minutes later, the case was favored for the buyer.

---

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@crystallake1958 wrote:

Holy smokes! Thanks Mr. C! I called PayPal, they brought up my transaction and saw the details. Within 2 minutes, they credited my account.

couldabeenworse: I uploaded tracking as soon as I got the notification in the Resolution Center. Minutes later, the case was favored for the buyer.

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Way to go, we win one.

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Well, over a year ago, anyway ..........

Necrothread!