How to report buyers

[robxznyc]

Seller can only report the following types of buyers for transactions happened within 90 days. 

1. Buyer demanded something that was not offered in my listing
2. Buyer made a false claim
   • INR
   • SNAD
3. Buyer misused returns
4. Buyer messaged me or retracted their bid with no intention of buying my item

There are two buyers I want to report that fall out of the above scope.

1. International buyer filed INR and was refunded. 90 days later the package was returned with a delivery notice marked as unclaimed. Buyer didn't respond to my message for why he didn't claim the package and if he still wanted it. 
2. Buyer filed payment dispute with his credit card company immediately after the order was delivered because he didn't recognize the transaction, although we had previously communicated on Messages for over a week. Buyer didn't respond to my message after the claim was open. 

I imagine many sellers have had similar experience. These buyers and scammers can continue to harm more sellers carefree because they fall out of the scope of reportable buyers and therefore are not even on eBay's radar. 

[reallynicestamps]

The international buyer did not receive the item. Why is unknown. Perhaps the delivery notice blew away. Perhaps he suddenly realized he would have to pay duty and/or sales taxes. 

The first is not the buyer's fault.

The second is, but he then allowed it to be returned. It could have been prevented by shipping by the GSP, which charges the buyer upfront his country's import fees. You don't ship until those are paid.

You got the item back. Relist it. Add the buyer to your Blocked List.

Not every sale will go perfectly.

The second is weird, but you don't communicate with the Buyer on the Dispute. You put the tracking number into the Dispute.

Paypal, which handles the chargeback for you, compares the address given by the buyer and the delivery address. When they match, you win the Dispute.

Paypal also demands that to win a Dispute, the buyer must pay to return the purchase to the seller before being refunded. Most buyers don't want to do that (neither the return nor the cost of the return) so the chargeback fails right there.

[robxznyc]

The purpose of my post is to reveal a loophole of eBay's report buyers feature that has left some dangerous buyers and scammers unreported and unwatched

1. Buyer made a false claim, but the transaction is over 90 days
2. Buyer filed a false payment dispute 

If you have knowledge on how to report these buyers please share. I won't respond to the points you made because they don't serve the purpose of this post. 

[pureinnocenthelp]

how terrible that happen to you. I found a scammer not too long ago. Seller , I bought 60mm green obsidian crystal ball and I never got it. Seller had no idea where it was. reported the seller for lying, missing item, not real info said he is usa based nope. So I got refunded full my money.

[irishbookworm]

It’s disappointing that eBay no longer protects sellers. We’re competing against Amazon’s free shipping and free returns. I’m a small seller; I can’t afford to do that. We have no recourse to protect ourselves from negative feedback or unscrupulous buyers. I started selling in 2002. So much has changed and not in our favor.