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How to report GHOST LISTINGS

I am just sharing some information that I learned from eBay.  They now have a way to report GHOST LISTINGS.  As an active community member I know this has been a problem for a LONG time.   It's been hard to track down without a consistent reporting method and because the occurrences are random.  

 

The following is directly from eBay> 

 

A ghost listing occurs when an item that has been sold reappears for sale without the seller's intent to relist, seemingly relisted by eBay. 

 

When faced with a ghost listing, sellers are put in a difficult position. They must either cancel the transaction due to the item being out of stock, which unfortunately results in an “out of stock” listing defect on their account, or they must find an alternative solution, such as sourcing the item elsewhere to fulfill the order for the buyer.

 

We are actively working to address and prevent these occurrences, and your detailed reports are invaluable to our efforts.

 

To ensure we can address and resolve ghost listings efficiently, we request your cooperation in providing specific details when you encounter these issues. Here’s how you can help:

Note down the Item ID of the ghost listing.
If available, also record the Item ID of the original listing.
Utilize the feedback form located within the “Advanced Listing Tool” (pictured below), and include the following information:
Both Item IDs as mentioned earlier.
Include the phrase “ghost listing” in your feedback to help us identify the issue.
Provide as much detail as possible about the listing to aid in our investigation.

 

GHOST LISTING.JPG

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

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How to report GHOST LISTINGS

Great to hear! I stumble upon these issues in our listings from time to time—more often than we'd like. It's reassuring to know they're finally taking it seriously and looking into it!

Message 46 of 47
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How to report GHOST LISTINGS

Overall this explains a lot, I as well as anyone make mistakes, but consistently and to have with in the last couple weeks to have 4 that reappeared.....Having 30 years experience on here I do very well at keeping track of inventory and locations, and I tear my hair out looking for it, then go back through sales and find it sold earlier...I am greatful for the information you posted so others will maintain their hairline as well...thank you!

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