eBay

padr_jona · ‎10-14-2021

So I’m new to selling. Sold a used item that works great, in pictures you can see how the desktop vaporizer heats up and everything. It’s a used item and in the description I explained that the item is used and everything else it comes with has signs of use, even said it needs a new screen (which it doesn’t I was able to clean it just fine). The person that won that bid seems like a sketchy account. I didn’t notice at first but it’s only been around for about 3 years without a single buy/seller review. The package is already on its way and I had put insurance on it, it sold for 355$ usd. I recorded a video of myself showing the 5 items in the box with bubble wrap. I even posted pictures of every angle and emailed the company that made the item for 100% Authenticity check (storz & bickel). I put I won’t be accepting returns as i didn’t lie about anything and it all works fine. If the buyer was to say it arrived damaged or it just isn’t working as expected or something what steps should I take? I wouldn’t want to refund the buyer simply because they had second thoughts on an item when it’s a great item in great condition. And I’m weary of the scams I’ve seen post about them, thanks the for help if anyone replies

eleanor*rigby · ‎10-14-2021

Well, frankly, it's a little late to be worrying about returns now.

If your buyer files a return request based on an "Item Not As Described" (INAD) reason, you, unfortunately, will have few choices:

accept the return, issue a return shipping label, and refund the buyer AFTER you receive the item back;
offer a partial refund and let the buyer keep the item;
refund the buyer their total cost (item + shipping--eBay refunds sales tax) and let them keep the item.

If you don't accept the return, and the buyer has to ask eBay to step in, eBay will grant the refund, let the buyer keep the item, and you'll get a defect on your account.

Your videos will do no good in defending an INAD case. eBay doesn't "know" you, and has no idea whether the item you videoed is the same item you actually sent.

Accepting returns may be a good way to keep buyers from feeling like they have to file INAD return/refund requests. Something to think about, anyway.

padr_jona · ‎10-14-2021

Awesome thanks, if that happens I should record myself opening it though to make sure it’s not a fake right? Because these things get faked left and right, I wouldn’t wanna get a return and it be a fake and not the one I sent. What would happen then? Do I also have pay return shipping? The item was listed with free shipping

chapeau-noir · ‎10-14-2021

Don't waste your time on videos and recordings - as @eleanor*rigby says they don't mean anything because they can't be verified.

Unfortunately, it is always a risk selling online. The vast majority of transactions go just fine.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

downunder-61 · ‎10-15-2021

A sad fact about online purchasing is that the only way to be 100% sure you won't get scammed, is not to sell or buy on line - there are a lot of clever unscrupulous people out there, but the majority are honest, that's what you hope for.

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postingid7659 · ‎10-15-2021

You can't, but you can be proactive in reminding the buyer there are penalties for mail fraud and so forth.

dbfolks166mt · ‎10-15-2021

The first rule as a seller is never list anything you cannot afford to take a loss on. Second no returns does not mean no refunds. While most transactions go just fine there are a lot of scammers out there and they are extremely active. Unfortunately eBay does not offer much in the way of seller protection. EBay almost always sides with the buyer as do the CC companies in the even of a chargeback.

INR's are generally easy for the seller to defend and win as long as they shipped with a method that includes tracking. NAD's are usually the problem area since it's a he said, she said situation. If you do get into a situation where a buyer is unhappy with the item do not unilaterally refund the buyer outside of the eBay process. Force the buyer to open a case through the eBay process. If you get into one of these situations you can always come to this forum to obtain some advise/guidance.

If you sell on eBay long enough and list high target, high value items chances are at some point you will be the target of a scamming attempt just like B&M stores have to deal with and/or worry about shoplifters.

eleanor*rigby · ‎10-15-2021

@padr_jona wrote:
Awesome thanks, if that happens I should record myself opening it though to make sure it’s not a fake right?

No. No videos. Period. eBay does not accept them, does not review them, doesn't care about them.

@padr_jona wrote:
Because these things get faked left and right, I wouldn’t wanna get a return and it be a fake and not the one I sent. What would happen then?

You're out of luck. If a seller offers free returns, they can deduct between 0% to 50% of the refund for items returned used or damaged.

@padr_jona wrote:
Do I also have pay return shipping? The item was listed with free shipping

For an INAD return request, you pay return shipping.

@padr_jona

toysaver · ‎10-15-2021

"in pictures you can see how the desktop vaporizer heats up"

What technology provides the ability to detect temperature from an online jpg?

padr_jona · ‎10-15-2021

It’s a digital model. So in the pictures you see it going up in temperature just fine, one pic is at 124f out of 375f and the other is 175 I believe.

padr_jona · ‎10-15-2021

Okay thanks. But how does eBay believe them with INAD? I know I described it just fine and packaged it well. If that’s the case I will just get scammed every time I try to sell something?

kensgiftshop · ‎10-15-2021

@padr_jona wrote:
Awesome thanks, if that happens I should record myself opening it though to make sure it’s not a fake right? Because these things get faked left and right, I wouldn’t wanna get a return and it be a fake and not the one I sent. What would happen then? Do I also have pay return shipping? The item was listed with free shipping

If they send back a different item then you sent, the buyer will still get a full refund.

A video would be a waist of time and all it would prove is you can make a video.

If they file an INAD, you would pay return shipping.

Have a great day.

toysaver · ‎10-15-2021

It's about 20 seconds in Photoshop to create that illusion. Not saying I don't believe you but in a financial transaction with 2 unknown parties honesty is not always upfront on either end.

eleanor*rigby · ‎10-15-2021

@padr_jona wrote:
Okay thanks. But how does eBay believe them with INAD? I know I described it just fine and packaged it well. If that’s the case I will just get scammed every time I try to sell something?

@padr_jona

It's a buyer-centric platform. Think: "The customer is always right." eBay falls heavily on the side of buyer protection and less so on the side of seller protection. It's a great approach if one is buying, and not so great if one is selling.

There's the potential to get "scammed" in every single online selling transaction. It's part of doing business in an ecommerce environment.

padr_jona · ‎10-15-2021

Sounds like you’re saying it’s okay to scam on eBay… I’m just trying to learn what to do in the event something happens. You’re not helping me at all honestly.