How to include shipping location of a sold item?

[tosto-8]

Hello and good day to you! I've sold an item to a buyer from Saudi Arbia but the seller got a message from ebay:

"This seller didn't include shipping costs to your location. Please contact the seller or change your address.".

So the seller contacted me and asked to accept shipping to Saudi Arabia to complete the pickup of the item from me by DHL.

The problem is that I don't know how to do what is he asking. Please help! Thanks

[tosto-8]

Hello and good day to you! I've sold an item to a buyer from Saudi Arbia but the BUYER got a message from ebay:

"This seller didn't include shipping costs to your location. Please contact the seller or change your address.".

So the seller contacted me and asked to accept shipping to Saudi Arabia to complete the pickup of the item from me by DHL.

The problem is that I don't know how to do what is he asking. Please help! Thanks!

Sorry about the mistake!!

[janet9988]

You will need to figure out shipping costs to ship to Saudi Arabia and then send the buyer an invoice including those costs. 

[tosto-8]

Thanks a lot for your answer, but:
1) do I need to change something somewhere in my accounts (ebay, paypal)?

2) how to perform this shipping cost calculation and where to get this invoice from?

Thanks!

[penguins_dont_fly · Accepted solution]

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@tosto-8 wrote:
Thanks a lot for your answer, but:
1) do I need to change something somewhere in my accounts (ebay, paypal)?

2) how to perform this shipping cost calculation and where to get this invoice from?

Thanks!

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Since your buyer is requesting shipment by DHL ... go to the DHL website and get a quote for Shipping from Bulgaria to Saudi Arabia.

Go to your sold item and "Send invoice"

Add the shipping amount and carrier ... and Send it.

When the buyer pays, go to DHL and purchase the label.. Upload the tracking number into the sale.