How to help e-Bay Connect the Dots Between 2 Accounts??

[katzrul15]

In November, we sold a higher dollar lego set to a Buyer in Aurora, Colorado.  2 weeks post delivery we get an email about how the new/sealed lego set is "missing" the sticker sheet.  Big story about how her daughter was traumatized and in tears - ruined everything.

I ordered the sticker sheet replacement part from an outfit in KY called ToyPRO that sells lego parts, pieces, shipped it to her and never heard another peep.  I am certain they wanted a reduction on the price, etc and she seemed "surprised" we could resource the sticker sheet.  We added this buyer to our BBL.

Fast forward.  On 4/10, we sold a lego set to a buyer in Aurora, Colorado.  Figure out today (little late) Same first name, different last name, EXACT same address.  This is a new ID created the day of the sale.  Delivered on 4/15, signature confirmation due to value. 

Today, we get an email letting us know the lego set is "missing the sticker sheet" and her daughter is very upset and "lots of tears" and we have ruined everything.

Check the BBL.  Yep.  She is there.  How do we connect these dots for e-bay?  I did the CS thing and had them call me to discuss the transaction and I am not even certain they understood what I am trying to relay.  I can "report" the buyer to e-Bay from the report link to the transaction, but does that "do" anything??

I have not answered this email yet.  Buyer has not filed a claim.  This is a retired set, over $200.

How best to play Buyer chess on this?  Do I have anything more to lose than normal to just call her out on it and let her know she purchased from us last November and what are the odds of (2) Lego different sets, different series and they are *both* missing the sticker sheets and ruined her daughter's life?

Some kinda pizzed-ola right now.  

If I even get e-Bay to connect the dots on the 2 buyer accounts, does that even do anything?

This 2nd set is a retired older set.  I checked with the ToyPRO outfit in KY and they do not have the sticker sheet to this lego set.   Frustrated to the max.   Any ideas welcome.  

[alcoforever]

Let's say you look at the address on Google  Earth and see that it is a single family home, not an apartment building.  That would be pretty good (but not airtight) evidence your 2nd buyer is the one on your BBL.   It's too late to cancel the sale so what would you want ebay to do?  Ebay won't defend you on a SNAD case and I doubt ebay would remove any neg FB that buyer left.   What else is there?

If it was me, I would just ignore the message and let the buyer make the next move.   If buyer files SNAD, then refund upon return of the item.   Wrong item returned?   Police reports, mail fraud reports, ic3.gov reports.   Give all those to ebay and maybe, just maybe, you won't have to refund.

[jayjaspersgarage]

I suppose the next step is to add the cost of sending a second set of labels to your original price in the future.  Then block the buyer?  Are these factory sealed kits?  Maybe they don't have the label sheet for a reason?

[katzrul15]

Thank you for the suggestion to google the address.  It is a house in Aurora, CO.  A nice house, not that it matters, but a nice brick 2-story house in what looks to be a very nice neighborhood if you google drive up and down the street.  

[katzrul15]

Yes, it is a factory sealed lego set from 2011.  Our inventory shows we have sold 9 total of these.  I did look it up, and there is a sticker sheet for this set.  Tried googling (that was how I found ToyPRO before) and did not find anything.  Buying another set is not an option.  I was the lowest at $200 - next set now is $265.  Sent DH to storage to be certain we had no others.  For once the inventory spreadhseet is right (woo-ra) - we have no others.  Having been combing thru the used sets to see if maybe someone was too lazy to put the stickers on their set.  

So no likely ability to get e-Bay to see this is the same Buyer and on our BBL?  So the BBL does what then exactly???

[sin-n-dex]

@katzrul15 

I think if you caught this before you shipped (even if the buyer paid), you would be able to cancel the sale because the buyer is on the BBL. Although eBay says we can just do this with "problem with address" method, I always call them, get a call log number and first name, and get them to tell me how to cancel the sale, even though I know how, just to put it on record. After I do that, I send a message to the buyer to let them know I've cancelled the sale at eBay's direction due to having blocked someone with the same (name/address, or whatever) previously. I provide the call log number, even though it doesn't do anything for someone else to ask about it. I generally never hear from the buyer again.

Only once did I not contact the buyer (because eBay told me he was banned from eBay and don't talk to him at all, just cancel his purchase). And keep in mind, you are sending message for the purpose of eBay to review them later if necessary. The buyer might not need to read what you're telling them.

Now fast forward to this sale... since you already shipped and they received the item and are claiming SNAD, I don't think you'll be able to get out of a case should one come up. eBay has told me that when you complete a sale, it doesn't matter what happens in other cases, what matters is what's happening right now, and right now they are claiming there's no sticker sheet. (Can I ask if you are absolutely sure it was supposed to have one? and if so, did it?)

So if this buyer creates a SNAD, I don't think there's anything you can do, and although they're blocked, you still shipped and they received it, so I think you're stuck. That being said, they are only whining in messages. I make those types of scammers open cases and put everything on record.

As for the other suggestion of factoring the cost of a replacement... if sometimes they don't have them, then that would be good, but I would say if you're getting only an occasional scammy buyer then it isn't worth it to increase the price to cover this as a higher price might put buyers off.

C.

[luckythewinner]

Does your Blocked Bidder Activity Log show that the original buyer's ID was blocked? 

If so, you have a much better case with eBay that they actually circumvented the block. 

[frodobagginskennedy]

I would tell them so sorry that this is their second purchase from you that they had issues with.  Let them know you have contacted eBay about them circumventing the block.

The best course of action is to return for refund.....rinse and repeat.......

[katzrul15]

Thanks, C - Yes, it has a sticker sheet.  Did not know that until I googled the set.  Ours was new/sealed, so don't really know per se.

[katzrul15]

Yes, the ID that made the purchase in November is on our BBL - I found it and did a screen shot, which I guess means nothing as e-bay could say we added them today.  they were added in Nov though.

[katzrul15]

Thanks for that insight.  I have not yet answered the email.  And I do not wish to be out the $$ and the set.  This is an awful feeling.  No wonder people post on here ready to explode - just ill. 

[alcoforever]

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@katzrul15 wrote:

Yes, the ID that made the purchase in November is on our BBL - I found it and did a screen shot, which I guess means nothing as e-bay could say we added them today.  they were added in Nov though.

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@luckythewinner was talking about the blocked bidder activity log, not the blocked bidder list.  You used to be able to view the activity log from a link in Site Preferences but I no longer see that link.   A quick help search turned up nothing.    I'm wondering if ebay removed that capability.   It would show you every bidder that was automatically blocked from bidding on your items, when they were blocked and the item they were blocked from.

[katzrul15]

I am in site preferences and I do not see what you are referring to??  

[katzrul15]

I am going to cry.

In site preferences - all you can see are the Buyers you BBL'd in the past 60 days.   

So every 60 days I should cut and paste everyone on my BBL???  Mary, jesus, Joseph in the mountains this site is infuriating.  WTH is wrong  - so the BBL is worthless to me for this.  

[alcoforever]

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@katzrul15 wrote:

I am going to cry.

In site preferences - all you can see are the Buyers you BBL'd in the past 60 days.   

So every 60 days I should cut and paste everyone on my BBL???  Mary, jesus, Joseph in the mountains this site is infuriating.  WTH is wrong  - so the BBL is worthless to me for this.  

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Bummer.   At least you found the activity log, worthless as it may be in this case.  I was beginning to think ebay "deprecated" it.