mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I am really not following you there.
when a return is opened all a seller has to do is to accept or not.
That is not your only option. Certainly you can do that, but you won't have an option to reduce the refund by the original S&H and you will pay for return shipping. But if you choose to communicate with your buyer and work things out that way, you can. You won't check the refund box until later, when you have the item back.
All you need to do is when you have it back, go to PP and issue the refund, then come back to the Request and communicate with your buyer again. Let them know the item was received back and that you issued the refund as agreed upon. Then go back into the Request, check the return for refund box and hit enter. Since you already refunded, this is as far as you should go. Just back out of the screen or close the browser. When you go back to the Request, you will see it is closed.
if accepted eBay I believe isssues the buyer a return label.
as simple as that.
Yes, but if you don't want to pay the return shipping because it is a buyer's remorse return, you don't have to. During the Request stage you are free to work out anything you want to with your buyer. As long as your buyer is happy, everyone is happy.
As long as a seller resolves a problem it does NOT count as a defect.
Absolutely true. As long as it stays in the Request stage and does not get escalated, you are good. But once escalated, Ebay usually rules in favor of the buyer even on buyer's remorse. Yes we can appeal, but it is a long hard process if you can even get Ebay to listen.
i think you've got things mixed up here.
if a seller replies return for a refund all a buyer can do is return the item.
No I'm fine. I have done this many times over the years and it works for me. You may choose not to do it and that is fine. I'm all about keeping my customers happy, but I don't pay return shipping or eat original shipping on a buyer remorse return. You may choose differently for yourself and there is nothing wrong with that. If it works for you, that is what is important.
@lemarcheaupuces wrote:I am also about keeping customers happy.
this is why I accept returns for any reason.
remorse as a reason makes no difference to me.
my rule is: I sell on eBay, I take returns.
returns are so few (well in my selling experience) that fighting one is just silly,
and not worth the headache.
had a return recently.
the buyer paid for return shipping.
it was my first in 3 years.
it is also my understanding that sellers only pay for return shipping if a SNAD.
whatever the situation, I rather have a buyer open a case.
just me.
ebay should keep track of returns and spot "serial" returners.
You have found a process that works best for you. That is terrific. But because others may not choose to do the same does not make them wrong or any less a responsible seller. It just means you have choosen your path, it is within the Ebay rules and it works well for you.
"... it is also my understanding that sellers only pay for return shipping if a SNAD." NOPE! While if it is a true SNAD it should be paid by the seller, it is not true that Ebay only has you pay return shipping for a SNAD. If you get a Request that ends up escalated to a Claim, if Ebay rules in favor of the buyer, you will be paying return shipping.
Ebay does track how many returns any given buyer has.
