The TRS discount [10% of your FVF] is not available to you if you are now Below Standard and being charged the penalty fee of 6%.
If your issue is with your Service Metrics, It doesn't matter the outcome of an INAD, it is the fact that it was opened in the first place. So it will do you no good to get anything removed.
If your problem is with your Seller Dashboard, then INADs found in your favor do not create a defect. Only ones that Ebay had to step in on.
About the only way to work out of this is to dilute the numbers in the category you are having issues with. More sales / transactions. Run a markdown sale in your store. Don't sell any high priced stuff during this time as that additional 6% fee is a lot.
Watch those cancellations too. Those will get you in trouble when it is your fault for the cancellation, no matter your reason.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch