Simply-the-best-for-you Volunteer Community Mentor
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Just a thought... are all of your Address fields up to date? Your Return address, in particular?
OP, do you live in a small town, where it must be delivered to your PO Box b/c you don't have street address delivery? Is that what you're saying?
I'm not sure what that other poster is referring to, if you have 5 day handling, it's perfectly fine for you not to send for 5 business days.
I understand you are upset. Spending some time learning the rules and policy of this site would like help you enormously to better navigate and sell here.
Buyers like this are annoying to us all and we all experience them from time to time. But name calling is never appropriate. However unless the buyer went over with you, step by step how they installed the item, you can't know if they installed it incorrect. You insult the buyer's intelligence above as well, simply not necessary.
Ebay only "forced" you to honor the INAD because you didn't do it voluntarily. So once your time was up in taking care of accepting the INAD, an option became available to the buyer to ask Ebay to step in and clearly they exercised that option.
The amount you had to pay in return shipping, you can take that up with Ebay if they were incorrect in the amount. Just have your information together, what you charged on the original sale, what you actually paid, what carrier you used and the weight of the item. Then discuss with them without any colorful language how you can get the overcharge back. Getting upset with them will likely only insure they won't want to help you. We get typically get more when we are nice to others.
As to your ship to address. That one is in your hands. Ebay goes by what YOU have entered in your Site Preferences. So I would go and check your addresses. There are several places to enter addresses as they can all be different. Primary, Ship to, Return to, etc. So "stupid" Ebay did not make the mistake, then went by the records you entered.
I can see where this is simply annoying, especially since the buyer will get the part back. You could politely email your buyer, explain your mistake and ask them to reship the item to you if you supplied them with the return label. You can do that if you still want the item back.
You have a misunderstanding about the return policies and the definition of them allowed on the site as well has the way to process an INAD. You never want the buyer to have the option to ask Ebay to step in.
@safan80 wrote:I don't care if you have a 5 day handling time listed. Did you reply to his first message and tell him it was going to be a week or do you just ignore his messages and wait the week? Explain to me how the post office could not deliver the package? Have you tried talking to Ebay's live chat?
While the handling time didn't play any part of the problem the OP ended up having with this buyer. There is nothing Ebay can do to help this OP with their issues on this transaction with the exception of possibly that big return shipping cost.
