12-21-2020 02:07 PM
Hello! I made a potential buyer an offer on something he was watching and he said he would like to accept the offer and pay next week. If his feedback is good, I would be ok with this, but how do I stop the automatic unpaid item case eBay will open, and how do I not get a ding for the extended handling & shipping time? Thanks!
12-21-2020 02:11 PM
@yourmainecloset wrote:Hello! I made a potential buyer an offer on something he was watching and he said he would like to accept the offer and pay next week. If his feedback is good, I would be ok with this, but how do I stop the automatic unpaid item case eBay will open, and how do I not get a ding for the extended handling & shipping time? Thanks!
You need to turn OFF the unpaid item assistant if you have it enabled. http://rebulk.ebay.com/ws/eBayISAPI.dll?UPIPreferences
The ship time clock does not start ticking until the buyer actually pays.
12-21-2020 02:11 PM
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137
Turning off Unpaid Item Assistant
Turning off Unpaid Item Assistant allows you to give buyers more time to make a payment and ensures that unpaid items are not recorded on buyer accounts automatically.
To turn off Unpaid Item Assistant for a specific transaction:
In My eBay, find the transaction in Sold items > Awaiting payment - opens in new window or tab.
From the More actions dropdown menu, select Turn off Unpaid Item Assistant.
12-29-2020 03:44 PM
Thank you! I just saw this. I appreciate your response.