I'm a Korean seller. My account is temporarily locked.
I wanted to ask eBay, but I couldn't. Please check the attached picture.
How can I deliver my situation to eBay headquarters?
This phenomenon continues for more than a week.
I'm using Chrome browser and deleted cache and cookies.
In the red block of verbiage in your screenshot, it says "Please xxxxx to speak with an Account Security Representative." It appears you've blocked out whatever words appear between "please" and "to speak with."
Why is that blocked out? Is it sensitive information?
Have you done whatever it says there for you to do to get this issue resolved?
As far as contacting eBay headquarters, that won't help you. You'll have to contact eBay via the website or Facebook or Twitter.
www.facebook.com/ebayforbusiness
Try contact the Security Center:
https://pages.ebay.com/securitycenter/index.html
It's hard to see because it's written in red.It says, "Click here".
Even if you click on the red letter, they tell you to try again like the first picture.
No one could appeal my situation anywhere in the security center or customer center.
I'll ask through the Twitter and Facebook link that you wrote. Thank you for your help.
@inhawaii wrote:That's the first time i've ever heard a suspension referred to as a "phenomenon".
- It's not a suspension. The OP's first post includes a screenshot stating the account has been locked because it has potentially been hacked.
- The OP is in Korea and probably posting in English as a second language. I'd say s/he did better than a lot of native English speakers.
- "Phenomenon" describes the OP's circumstances accurately in the context of definition #1.
