How to Handle if a buyer has the wrong mailing address, and the package is returned?

[vitamins_coffee_books]

So as the title suggests...a buyer bought something from me...had the wrong address (it was invalid) and it was returned to me. Now the buyer still wants to item, but I have to now ship it out again? It was his fault to begin with... do I have to cover the shipping? I offered free shipping for him to begin with...so I paid it out of pocket the first time. If I ship it out again to him with the proper address...do I have to pay this as well? What should I do to hae the buyer pay?

[joseh1445]

I had this happen to me several months ago.  Buyer enter the wrong address, the post office return the package.  I also provide free shipping.  In my case, I return the money minus the shipping fees, as it was the customer that enter the wrong address.

If you want to sell to this person again, have him/her enter the right address and ship for free.  Good luck on your selling journey.

[vitamins_coffee_books]

Thanks mate! I forgot I can do partial refunds...

[albertabrightalberta]

In addition to the shipping cost, you also should deduct your FVF from the refund since ebay doesn't prorate the FVF for partial refunds.