How much to refund on International return to sender?

[popblox]

Buyer in Ireland purchased item for $119 in July - I shipped to the address provided, but it was returned to me. I'm not refunding her the $15.50 shipping, so do I just issue her a refund for $119.00 and eBay refunds the VAT?

[wastingtime101 · Accepted solution]

eBay takes care of the VAT. The rest is up to you to decide.

I would subtract shipping, then I would subtract fees from the $119 and refund that amount.

[popblox]

Thank you!

[reallynicestamps]

Technically, eBay does not require you to refund anything when a parcel is Undeliverable. This includes shipments that are refused.

Ethically is another question.

I would refund the original payment, minus shipping both ways and ALL my fees, including the fee on VAT/sales tax, and my costs for packaging, including my labour at my provincial minimum wage of 25cents a minute.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...
 
This is the part I'm referring to
 
Exclusions and special coverage when the buyer doesn't receive an item


Items collected by a third party on behalf of the buyer
 - Not covered


The buyer arranged their own shipping method, such as a courier pickup
 - Not covered


The buyer provided an invalid or incorrect address at checkout
 - Not covered

[popblox]

Oh, I had no idea - that link takes me to ebay.ca and an error message that says "Something went wrong. We’re sorry.", do you have an updated link?

[wastingtime101]

It's in the MBG. Scroll down to, "Exclusions and special coverage when the buyer doesn't receive an item" and you'll see all the exclusions. Your package is part of the exclusions where a buyer isn't covered. I still refund in those cases, minus shipping and fees.

[reallynicestamps]

Sorry- here's the US version:

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

You will have to scroll down. This is a looooong page.

[josmad_3476]

Yea, in that situation it's yours. Even domestic,  if it comes back the sale is over. I would love that situation just to win over ebay, but I morally can't to that to an individual.  I would try to complete the transaction if I were you in that situation.