How long until a buyer cannot open a return or do a SNAD?

[bremcdo-94]

I had a buyer buy something on oct 15th.  I’m working out issues with them. But are they still able to open a SNAD or try to return it after two months?

[downunder-61]

Using the MBG a buyer can claim INAD up to 30 days beyond the date shown as delivery.

Using Paypal a buyer can claim INAD up to 180 days beyond the date shown as delivery.

Using a CCCB a buyer can initiate a chargeback from any where up to 6months to 12 months depending on the card they used.

[calntom]

30 days past delivery date is the policy limit. If they call eBay to beg and plead, eBay sometimes allows them to open a return case but you will have the option to refuse the return with no consequences. 

[albertabrightalberta]

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@bremcdo-94 wrote:

I had a buyer buy something on oct 15th.  I’m working out issues with them. But are they still able to open a SNAD or try to return it after two months?

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@bremcdo-94 

Are you trying to drag this out so long that the buyer can't get a refund through legitimate means? 

Personally, my feeling is that if you're "working out issues" for 2 months, you haven't worked out anything and you should issue a refund! The buyer has been way too patient.

[fashunu4eeuh]

As others said, they cannot open a SNAD or return thru eBay now. But if they used PayPal to pay, their buyer protection terms allows 180 days to open a return claim. Or if they paid by credit card, they usually have 6 months to a year to contest the purchase thru their credit card company.

I see you accept returns up to 30 days. Why didn't the buyer request a return then?

[pburn]

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@bremcdo-94 wrote:

I had a buyer buy something on oct 15th.  I’m working out issues with them. But are they still able to open a SNAD or try to return it after two months?

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If purchased through PayPal, the buyer may open a SNAD up to 180 days after the purchase date.

If purchased with a credit card or uses a credit card to fund a PayPal purchase, the buyer has a time limit imposed by the credit card company. Current time limits for the major cards are:

American Express:  120 days after the transaction appears on the buyer's billing statement.

Visa:  120 days after the transaction appears on the buyer's billing statement.

Mastercard:  120 days after the transaction appears on the buyer's billing statement.

Discover:  120 days after the transaction appears on the buyer's billing statement.

Source of above information:  Chargebacks911/Chargeback Time Limit