How long to file unpaid item report after suspected hacked buyer and non-instant payment?

[talammak]

I listed a phone this morning and sold it within hours to a user who is asking me to ship it today despite payment not being completed. That user's ID was changed today and has three different names/addresses for paypal, business address, and delivery address. This all leads me to believe that the account has been hacked and I'll never get paid. How long/what do I have to wait for to file an unpaid item report?

[creativecrisis]

You need to wait 4 days (96 hours) to file the unpaid item case. Obviously, don't ship until you have verified that the payment is in your PayPal account.

[partial*eclipse]

@talammak

@creativecrisis

For sellers in the US, an unpaid item claim can be filed if the buyer hasn't paid within 2 days (i.e., 48 hours).  Here's the Help page about what to do when a buyer doesn't pay:

http://pages.ebay.com/help/sell/unpaid-items.html

Your listing did not have "Immediate payment required" which IIRC can only be chosen by a seller when using the Advanced (not Quick) version of the listing form.

http://pages.ebay.com/help/pay/require-immediate-payment.html

As a new seller offering a phone, you are a target for scammers.

[creativecrisis]

Thanks for the correction!

[phcd1]

Changes of the user id doesn't mean too much. Its either paid for or its not. If after 48 hours (to the second) its not, open a UPI case and then close it in 4 more days and then relist (this time with immediate payment required).

[talammak]

Thanks for the replies.

Can I file for unpaid item even though it's marked as "pending/non-instant"?

Alternatively, can I just cancel the transaction before the 2 days and not owe any fees?

[shevey55]

I had one of those recently. You can not file unpaid if payment is pending. After about 10 days, I got a notice that it was a fraudulant transaction, the buyer was NARU'd and I did NOT get my final value fees back. Mine was a low cost item.

[lookng2015]

Looks like another of the overseas buyer sends echeck, pesters seller to send before it clears then the echeck is cancelled scams.

Pretty sure that address is a reshipper so those reports are probably not THAT particular buyer.

You can't cancel unfortunately. Just have to wait it out until the payment pending vanishes. I doubt very much it's ever going to show OK to Ship in PP.