How is this legal?

[matneum_15]

Item got delivered to a buyer today, tracking shows delivered, he IMMEDIATELY files a claim saying unauthorized charge and PayPal takes the money out of my account without blinking an eye. 

How can it be an authorized charge if its delivered to the Buyer's verified PayPal address? Give me a freaking break.

[donsdetour]

Its legal.

It also may have been a hacked account. A stolen credit card. etc...

It also could be out right fraud..

Part of the risk of selling online.

[Anonymous]

Kid in the house using daddy's paypal account. It's actually not that uncommon.

[virginiapartsandparcels]

Contact PayPal.  Upload the tracking to the PayPal case, you should be covered under Seller Protection.

[southern*sweet*tea]

Reply back in the case with the tracking number, and copy and paste all the relevant tracking info into the case.  Ignore it and you lose your money, which is currently NOT GONE. It's just on hold, unavailable to you until this case gets resolved.

For an unauthorized use claim, all you need to show is shipment to the Paypal address. Do that, and you can then call and get the case closed in your favor. I never call, I just let Paypal close it out a couple of days later.

[matneum_15]

I ship using eBay labels. PayPal already has the tracking info (though I uploaded it again for the case dispute). 

I dont even sell that much (~5 items a day), but I have had an incredible # of problematic buyers in the last couple weeks. There needs to be a way to negative mark bad buyers. That, or offer payment processing that is chargeback risk-free (i.e. Bitcoin), they might as well if they are going to be providing their own managed payments system. 

[reallynicestamps]

 There needs to be a way to negative mark bad buyers.

It's called the Resolution Centre.

And it's at the bottom of this page.

Your buyer used a Paypal dispute, perhaps because he is no longer allowed to use the Money Back Guarantee.

But  do as the others have said and respond to the Dispute with delivery information.

If he still days he didn't order it (and kid with mommy's credit card is a strong possibility) demand that the item be returned before refunding.

Paypal  insists that the BUYER pay for return shipping and will not allow the refund unless the disputed item shows return delivery.

[corvettestainless]

Unauthorized Use has nothing to do with tracking showing the product delivered as far as the CC company or Paypal is concerned. 

What you need to do is reach out to the buyer and ask them- sometimes they 'lose' their credit card, and the credit card company kills all sales for the past X amount of time, then the owner of the credit card has certain items 'dismissed' (they acknowledge it was a legit purchase) and those reversals are then reversed (payment back to you). 

[southern*sweet*tea]

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@matneum_15 wrote:

I ship using eBay labels. PayPal already has the tracking info (though I uploaded it again for the case dispute). 

I dont even sell that much (~5 items a day), but I have had an incredible # of problematic buyers in the last couple weeks. There needs to be a way to negative mark bad buyers. That, or offer payment processing that is chargeback risk-free (i.e. Bitcoin), they might as well if they are going to be providing their own managed payments system. 

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Chargebacks are a reality when you accept any form of reversible payment such as credit cards and Paypal. It happens here and everywhere.

Negative mark bad buyers? Nope. Doesn't do a bit of good. Bad buyers don't care, they just open up fresh, shiny clean new accounts.

Totally and flat outright BAN them by name, address, IP, financial info and more after a certain amount (5% of total purchases would be good) of cases? Yep.

[pjcdn2005]

Unauthorized use as everything to do with tracking.  The seller has to show that the item was shipped OR delivered to the payment address and Paypal will cover the claim, regardless of how the credit card company rules.

[bigdeals.etc]

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@Anonymous wrote:

Kid in the house using daddy's paypal account. It's actually not that uncommon.

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You’re also forgetting about how cats walk on keyboards and purchase things without the owner’s permission. 🙂

On a more serious note, when a buyer purchases thru PayPal and links the payment to their credit card... their statement doesn’t show “ebay” under the description of the charge. I think it shows the seller name instead. This makes it very easy for a buyer to not recognize the purchase and call for a chargeback with their CC, which causes these unauthorized cases as well.

[matneum_15]

I still think negative feedback would be more useful than the current system of being able to block non-paying bidders, especially for sellers who mainly use buy-it-now. Could have it set so buyers with more than "x%" negative feedback can be blocked from listings

[inhawaii]

Something is wrong with that.

You don't get your money back AND keep the item.

I would be on the phone with ebay and/or paypal until it got resolved.

Good luck and stay safe!

[kensgiftshop]

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@bigdeals.etc wrote:

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@Anonymous wrote:

Kid in the house using daddy's paypal account. It's actually not that uncommon.

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You’re also forgetting about how cats walk on keyboards and purchase things without the owner’s permission. 🙂

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And don't forget about the butt ordering items. 😀

[us-mamic]

I had the same problem, Paypal solved it himself in my favor and I didn't call anywhere.