How do you open a unpaid item claim?

[scrane2006]

This use to be pretty straight forward, now it seem to be pretty difficult to open a claim, 4 day since purchase only thing I see in drop down menu is cancel order and that does not have the reason for unpaid item listed. Any help, Thank you Steve

[luckythewinner]

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@scrane2006 wrote:

This use to be pretty straight forward, now it seem to be pretty difficult to open a claim, 4 day since purchase only thing I see in drop down menu is cancel order and that does not have the reason for unpaid item listed. Any help, Thank you Steve

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Go to the top of any page on the main eBay site, click the "Help & Contact" link, and search for "unpaid item". 

The search will return this page, which explains the new process and gives step-by-step instructions about how to do what you are asking: 

Resolving unpaid items with buyers

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137 

[1tuna]

after 96 hours the 4th reason of "buyer did not pay will be shown

the new way is much better

the old way required twice as many steps

[mr_lincoln · Accepted solution]

@scrane2006   eBay changed the way Unpaid items are handled and @luckythewinner includes a link that explains it.  You can set them to automatically Cancel in 4 days or you can have it set where YOU decide when, after 4 days, to Cancel the sales.  In typical eBay fashion they have buried the setting but here is a link to where you can turn it ON or OFF.

https://www.ebay.com/Cancel/Preference/UnpaidPurchase

Mine is OFF because before they changed to this new system I was set to Manually file UPIs the old way.

[scrane2006]

Thanks for the solution to my problem everybody, yes eBay does sure know how to bury settings and make life more difficult on us. Thank you