How do you have a feedback removed or edited?

[s.rum]

Someone left me positive feedback, but his comment was very negative and in accurate, he said he made a mistake, but according to him he can not change it.

  "Never received it. Doesn't show shipped. Seller doesn't respond."   

The fact of the matter is he only email me once the day he bought the item and stated he needed the package by Saturday, which will be tomorrow. He paid late at night, I printed a label the next and took it to the post office. The post office scanned it in . There has been tracking information the whole time. According to the tracking number and the buyer it arrived today. It took about three days total.

    Yet today he lives me the positive feedback, but with a negative comment today. He said he made a mistake with the negative comment and wants to change it, but can't.

     How can I have this fixed, the comment is inaccurate and make me look bad. I can comment on his feedback and leave him negative feedback, but hope there is a better way. I would like it to just go away.

     Any ideas?

Thanks,

Steve

[fashunu4eeuh]

Hi, sellers cannot leave negative or neutral feedback for buyers. Nor can you leave a negative comment in a positive rating. It has been this way for many years now. 

I don’t know if a positive rating can be revised even if the comment doesn't match the rating left. You can contact Customer Service for guidance. Other posters may know. Good luck.

[wesk_36]

Send a feedback revision request to your buyer
https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102

[wesk_36]

"I don’t know if a positive rating can be revised even if the comment doesn't match the rating left. You can contact Customer Service for guidance."

They might remove the whole thing,  but I think you are right, a positive can't be revised, this is a job for CS.

[dinpavent0]

email ebay. I emailed them two nights ago and i got answer within hour and then it was removed within cpl hours. Seems emailing them is the best way in my experience and i had to email them on two separate problems, samething they got back very quickly and took care of problem. Much better than ever talking to anyone on the phone ever before.

[japan-treazures]

@s.rum 

No one can make a feedback postive and then write something negative for anyone. This has been the policy for years. What will happen is eBay will automatically remove it.  

If your buyer is willing to change the feedback then you could send them a feedback revision request:

https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102

This link will allow them to do this.

Hope this helps!

[bar-29368]

You can't revise a positive FB (even with a FB revision request).

[japan-treazures]

I understand, but, this one is a little different, the feedback is marked positive, but, the comments are negative. This isn't allowed. In ant case the feedback will eventually be removed by eBay.

[bar-29368]

Usually in that case ebay will leave the FB but remove the comment.

[nobody*s_perfect]

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@japan-treazures wrote: ... the feedback will eventually be removed by eBay.

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Only if the recipient of  the feedback points out the policy violation to eBay and demands the removal.

[bar-29368]

I seem to recall a blue saying once that leaving a positive with a negative comment was only a violation by a seller, not a buyer.

[*madison]

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@bar-29368 wrote:
I seem to recall a blue saying once that leaving a positive with a negative comment was only a violation by a seller, not a buyer.

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That's correct.

It's ok if a buyer does it, according to policy..

I don't see a positive with neg comments though on the ops profile unless I've missed it, or it's already been removed.

[inhawaii]

A positive feedback with a negative comment is not allowed. Ebay should will remove it if you ask them to. 

The question is ... would you rather have a positive feedback with a negative comment ... or no feedback at all?

Good luck and stay safe!

[*madison]

According to ebay policy, it is allowed when a buyer leaves a positive rating with neg comments..

[pjcdn2005]

That's how I understand it to work as well.

Plus,  if a buyer is going to look at feedback they are going to look at the negatives and neutrals. Few people actually read the positive feedback comments.