How do I report a technical glitch???

[beerman_1001]

I use a PC to research and create my listings-I'm a good typist and I cannot type properly on the iPad or phone.  After I create the listing on the PC, I then take photos with an older iPad and upload the photos that are in my drafts that I created with the aforementioned PC.  

Lately, when I go to select any one of a number of drafts on the iPad, I get a message from eBay saying "Well this is embarrassing-we can't find that page".  It doesn't happen every time, but enough recently that I think it needs to be addressed by eBay on the back end.  If I go and re-open any of my drafts from my PC, I DO NOT GET the same message.

I don't know a better way to list my things-undoubtedly I'm in the minority with how I do things, but it works for me.

Is anyone else having this or a similar glitch and how do I report it to eBay so that it is actually addressed??

TIA.

[chevymontecarlo88]

Instead of posting in the Selling forum, you should of added your post to the "Report Ebay Technical Issues" forum which is located at the bottom of the Selling Forum tab.

[ckimodog]

@beerman_1001 

The best place to post a glitch or technical issue is here on this forum using this link.  ebay customer service wouldn't know a glitch from a pineapple:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db

Let them know their issue and they usually will write up a ticket if they haven't all ready.

Good luck to you!

[mam98031]

You can try posting to the Technical Board.

https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db

If that doesn't work, you can contact Ebay directly.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home