How do I make it so the buyer cancels and not me?

[the_grot_shoppe]

Buyer purchased a bed skirt yesterday. New and unopened. Today I get a notice they want to cancel because it's "too colorful" You can clearly see the pattern as I have several pictures.

I have a question - I got the cancellation request for me to cancel. How do I make them cancel so I don't get the ding? (And do I have to refuse the cancellation request so they can cancel?)

I've never had one of these before so I am uncertain how to proceed.

[gloryglorygifts]

Cancel it and there is an option that says buyer requested it. Use that one. 

[pikabo-icu]

Just cancel at buyer's request. It's one of the options available you you.

@the_grot_shoppe 

[coastaltechsolution · Accepted solution]

Here is an overview 

https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298 

Did the buyer submit a request to cancel? if so go ahead.

[kensgiftshop]

Buyers can't cancel an order, they can only ask the seller to cancel.

[fashunu4eeuh]

When a buyer requests the cancel, the seller does not get a ding. You can safely cancel using “zbuyer requested”.

[inhawaii]

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@the_grot_shoppe wrote:

I have a question - I got the cancellation request for me to cancel. How do I make them cancel so I don't get the ding? (And do I have to refuse the cancellation request so they can cancel?)

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The buyer can only REQUEST to cancel.

Only the seller can cancel.

When you cancel the sale, just check "buyer requested" as the reason.