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How do I issue a refund?

I sent an incorrect item, and I want to refund the buyer.  I don't want him to return the incorrect item.  The instructions I've seen for issuing refunds say to open the case in my Refunds dashboard, but there is no case there.

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How do I issue a refund?

The buyer can open a case.

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How do I issue a refund?

The buyer can open a case.

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How do I issue a refund?

Thanks.  Got it.

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