How do I bill buyer for additional shipping?

[miss_anabelle_lee]

Buyer did not pick up his package from PO and it was returned to me. He wants me to resend it, I said sure, but you will have to pay for the shipping costs.

How do I get that from him? We used to be able to send an invoice through Paypal, but I I don't know his email address to do that, and if I ask him for it,  ebay will flag the message because it's not allowed to put email addresses in their messaging system.

I do not think English is his native language, so it's a little hard to communicate with him anyway, to explain this to him.

Suggestions?

[kensgiftshop]

@miss_anabelle_lee 

If there has been a recent transaction, you should be able to exchange information without any problems.

Send them an invoice through Pay Pal to cover the extra shipping.

[miss_anabelle_lee]

Thanks for your reply.

It's been over 2 months.  I guess I can tell him to try and send me his email address.

If that doesn't work, about the only other thing I can think to do is -cancel transaction, refund him minus shipping costs and tell him to buy again. Can you do partial refunds now, do you know?

What a pain.

[kensgiftshop]

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@miss_anabelle_lee wrote:

Thanks for your reply.

It's been over 2 months.  I guess I can tell him to try and send me his email address.

If that doesn't work, about the only other thing I can think to do is -cancel transaction, refund him minus shipping costs and tell him to buy again. Can you do partial refunds now, do you know?

What a pain.

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If it's been that long, you might have a problem exchanging information, I don't know.

As long as it's been, don't think you'll be able to cancel the order, but you can send a partial refund.

[oneblindcat]

This happened to me once, as a buyer. I found something else the seller listed that I wanted, and he agreed to list it as buy-it-now with a few dollars added to the original price to cover shipping the first package back to me.

He agreed, and when he got the package back, I bought the second item and he shipped everything to me in one box.

Communication is key.

[katzrul15]

We just went thru this - Buyer's phone is on order sheet.  I emailed them a time I would call.  We worked it out while on the phone - they gave their email, I sent Paypal invoice while on the call, they paid it while still talking, we re-shipped to FL. 

Good luck!

[femmefan1946]

Hey! Another reason why it is useful to have the buyer's phone number on the shipping label