How can I get refund for unused shipping label?

[livecheapordie]

Recently after selling an item, I bought a shipping label, paying with my PayPal account.  Then I thought that I had mistakenly entered the wrong shipping service.  Wanting to void the label I had just bought — but not printed — I clicked on “Mark item as not shipped.”  Then I entered the correct shipping service, bought another label, printed it and sent the package by USPS.

Now I see from the PayPal account that I have been charged for two labels.  I can’t find any way, in either my Ebay account or my PayPal account to get a refund for the label that I neither printed nor used.  Does anyone here know how I can get this refund?

[simba6]

If you purchased it through eBay, there is a place where it will let you void it.  If you purchased it on the paypal site you  can follow this:

f you need to cancel a label for any reason, for example, the order gets canceled after you’ve created it or made a change to the Ship To address, you’ll void the label from the Labels screen in the PayPal Shipping Center. You can then create a new label for that order if needed.

Refunds for voided labels will automatically be applied back to your PayPal account. Once a label is voided, the void cannot be undone, and the voided label cannot be restored. Depending on the carrier, it can take up to 21-28 days for the funds to be returned.

Void Eligibility
If a label is ineligible for voiding for one of the following reasons, the Void Label button in the PayPal Shipping Center will not be available.

• USPS labels can be voided until 28 days after the label creation date.
• UPS and DHL Express labels can be voided until 30 days after the label creation date.
• Labels that have already been accepted by the carrier cannot be voided.
• USPS First-Class Mail Large Envelopes/Flats labels are not eligible for refunds and cannot be edited.
• USPS First Class Mail International Labels do not include tracking information and are not eligible for refunds.

[mam98031]

Just void the label.

https://www.ebay.com/help/ship-track/ship-track-selling/printing-voiding-shipping-labels?id=4157

[livecheapordie]

Thanks for the help.  I was able to cancel the extra label.  I will outline one path to cancelling a label, so that perhaps I can find it here if I ever need to cancel another:

Start at Seller Hub.  Click on Orders.  On the drop-down menu, click on Shipping labels.  Find the item whose shipping label is to be cancelled.  Click on Actions for that item in the left-hand Actions column.  Click on Cancel Label in the drop-down menu.  Follow the instructions.