Hi All,
I'm international seller and selling crocodile skin bags.
On 12 Oct I got order for 2 bags from 1 seller and I ship them together in 1 parcel on 13 Oct, I provided tracking to buyer.
On 5 Nov, buyer ask for refund for both, tracking shown the parcel stuck in custom since 22 Oct. (I stated on my items description that delivery time 14-30 days upon the situation eg. custom or something else)
I tried to contact CBP custom via email and provide evident to eBay.
But finally, eBay decided to refund to buyer 1 bag and give me money 1 bag on 19 Nov.
As of now, the parcel was came out from custom and going to arrive buyer soon, maybe today or tomorrow.
I tried to tell eBay but eBay replied that decision was made and no change!
I also tried to connect with buyer but no response, what else I can do? Can anyone suggest pls?
P.S. I just knew that seller can't leave negative feedback to buyer, only positive feedback can leave..it's a ridiculous!
