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How Safe is it Selling to Buyers Located in France?

I received a private message from a certain eBayer located in France.  It's about an item I listed and specified 'Will ship to United States' only -  and he's  offered to buy it at the listed 'Buy-It-Now' price plus international shipping which says he is willing to pay. 

 

I never shipped international before,  so I looked up FedEx for shipping estimates and it comes up to $285 International Economy with Signature - this is almost 50% of the item's price.  The potential buyer says he is okay with it. 

 

I can revise my auction to add France and shipping but I have some reservations though. How safe is this transaction?  He has 150+ positive feedbacks.  I cannot check if he has a confirmed/verified shipping address but I doubt if Paypal even does that in France.   Does FedEx have tracking in France?  Is it better to use eBay's  GSP???

 

I am concerned the address may be bogus and he calls FedEx to reroute the package and file 'Item Not Received' and I end up losing money and the item itself. Any perspective from veteran sellers would be much appreciated.  Thanks!

Message 1 of 23
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How Safe is it Selling to Buyers Located in France?

eBay's GSP is good for heavier items, I was just talking about shipping costs with an australian buyer and determined that a 4 pound package to him was aprox. 10 usd cheaper via GSP than via usps.  It sounds like what you're selling is high value as well as high weight so I'd just go with GSP, should be safer for you as your responsibility is just to get it safely to the GSP warehouse in kentucky.

 

(as a side note, 150 positive feedback isn't a whole lot, and buyers can only get positive feedback anyways)

Message 2 of 23
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How Safe is it Selling to Buyers Located in France?

Thanks for the reply.   My item is actually just a collector's toy and it's about 2  pounds at most with packaging. 

 

About GSP, when you say, 'your responsibility is just to get it safely to the GSP warehouse in kentucky.'  Does that mean eBay takes responsibility for the international shipping? I am better protected if the buyer claims he didn't receive it?   and is there a tracking number?

Message 3 of 23
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How Safe is it Selling to Buyers Located in France?

Your collectors toy is a $600 anime doll thats 2 feet tall so your shipping is going to be pricey. GSP takes over once your tracking shows its delivered in Kentucky.

 

I think your bigger risk is a buyer claiming it got damaged and wants to return it. I think Pitney Bowes is supposed to deal with buyer claims and not you but that is a lot of money at stake. Most of your listing terms are also unenforceable and scammers know that. If you are going to list that here using a seller account with a feedback of 20 then you are going to have a lot of scammers having a go at you. It would keep things just a little more simple if you at least keep international selling out of this. 

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How Safe is it Selling to Buyers Located in France?


@neverwlnter wrote:

 

About GSP, when you say, 'your responsibility is just to get it safely to the GSP warehouse in kentucky.'  Does that mean eBay takes responsibility for the international shipping? I am better protected if the buyer claims he didn't receive it?   and is there a tracking number?


 

If it's shipped through the GSP, you're covered if it gets lost or damaged during shipping.

If buyer receives it and says the item isn't as you described it, you have to pay return shipping from France.

Once the item leaves the GSP, they give the buyer a new tracking number.

 

 

Have a great day.
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How Safe is it Selling to Buyers Located in France?

It's not safe at all.  In fact, selling on eBay is not safe, period.  eBay will virtually always side with buyers in any dispute, and this is exploited by international buyers very frequently.  The only negative feedback I have ever received - twice - was at the hands of international buyers.  In my case, neither buyer identified themselves as such; they both used re-shipping services.

In the first case, the buyer provided an address that eBay states is invalid.  In fact, eBay shipping wouldn't even generate a shipping label.  The buyer threatened me with negative feedback and insisted that it was a valid address, and they left me negative feedback because I cancelled the order to the address that eBay says was invalid.  Keep in mind, eBay states that you have NO seller protection if you don't ship to the address on file.  eBay decision: they let the negative feedback stand.

In the second, the buyer again shipped the product out of the country.  They contacted me a month later asking for a full refund, claiming the product arrived DOA.  When I offered a refund on return of the product, they refused to return the product and threatened me with negative feedback.  And again, they left it.

Here's the thing - these international buyers know that positive feedback is essential for eBay sellers.  Without it, our listings don't receive as many views because eBay does not rank sellers with negative feedback scores as highly as others in search listings.  So they abuse the power of negative feedback, because they know that if they seem "truthful" in their feedback, eBay will let that negative feedback stand even if you as a seller did nothing wrong.  In my own case, the first buyer said I was a "bad seller" because I cancelled after they paid.  But they left out the fact that I literally could not ship the product to them without violating eBay policy.  eBay considered that truthful feedback.

Just don't deal with international buyers.  IMO the risk of being scammed goes way, way up.

Message 6 of 23
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How Safe is it Selling to Buyers Located in France?

You are right it is risky which is why I have doubts.  Thanks.

Message 7 of 23
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How Safe is it Selling to Buyers Located in France?

Thanks for sharing your experience.  I agree international shipping is very risky.

Message 8 of 23
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How Safe is it Selling to Buyers Located in France?

Not for the same reasons you may have, but I set France as one of the locations I won't sell to many years ago.

Message 9 of 23
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How Safe is it Selling to Buyers Located in France?


@neverwlnter wrote:

Thanks for sharing your experience.  I agree international shipping is very risky.


To be honest, selling anything on the Internet now days is risky, doesn't matter where it's shipped.

 

 

 

Have a great day.
Message 10 of 23
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How Safe is it Selling to Buyers Located in France?

I've found shipping to France perfectly safe and have done so for years, but I would balk at that.  I would not ship it GSP, either - I've heard too many problems with their 'repacking' some items and causing damage.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Do not obey in advance." Timothy Snyder "On Tyranny"
Message 11 of 23
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How Safe is it Selling to Buyers Located in France?

Selling to France is no more or less safe than selling to the guy across the street. If someone is going to scam you, they'll do it (or attempt to do it) no matter where they live.

 

That said...the return shipping for international packages is going to be much higher than domestic returns. Something to think about when listing larger and/or heavier items.

 

All a buyer has to do is file a return claim and you're stuck paying return postage, or refunding in full without a return.

The easier you are to offend the easier you are to control.


We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell
Message 12 of 23
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How Safe is it Selling to Buyers Located in France?


@neverwlnter wrote:

My item is actually just a collector's toy and it's about 2  pounds at most with packaging. 


2 pounds will ship by USPS First Class International for $24. 

Message 13 of 23
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How Safe is it Selling to Buyers Located in France?

The doll is 23” and I think that the max for first class is 24”.  The package would likely be more than the max. 

Message 14 of 23
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How Safe is it Selling to Buyers Located in France?

Just a note....shipping by courier to another country can cause problems as the import charges and service charges are often more than if the item was sent by mail.  FedEx has an added problem as in some countries (or all?) they do not collect those charges on  or before delivery....they send the bill after delivery.  If the buyer does not pay them, the sender is responsible since they are the one who arranged the service.

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