Highest bidder on auction item wants to cancel order prior to paying

[dmresells]

I posted a pair of shoes on a 7 day auction on eBay. The auction just ended. The buyer has not paid and is requesting to cancel the order with a cancellation reason of: Order placed by mistake. As the seller what recommendations do you guys have to prevent these types of things from happening? I’m not sure how you can go on an eBay auction and win by “mistake” It’s frustrating when buyers do things like this because now as the seller you have to re run the entire auction again for another 7 days which obviously will delay you in receiving money for the item. I almost wish eBay had an option to see if the second highest bidder would take your item at their bid price so that you can still sell your item without any delay. I understand I can either accept the request, which would in turn delay me getting the item sold.. or denying it and making the buyer pay which would just lead to them leaving a terrible review.. I’m rambling now but what do you guys recommend?

[inhawaii]

Cancel the order.

Unless you can figure out a way to MAKE him pay.

Better to cancel now than have the buyer do a bogus return after receiving the item.

[12345jamesstamps]

Wait 4 days and cancel due to non-payment. Block the buyer immediately now. I wouldn't even send an email to this buyer. Make the buyer sweat it out.

[dmresells]

Thank you. That's what I'm thinking also.. just to go ahead and cancel the order so I do not end up with him just returning the item while leaving a bad review. It is just frustrating dealing with bogus buyers like this. Do you have any recommendations to prevent this from happening? Or do you think that's just something you kind of have to deal with?

[slippinjimmy]

---

@dmresells wrote:

I posted a pair of shoes on a 7 day auction on eBay. The auction just ended. The buyer has not paid and is requesting to cancel the order with a cancellation reason of: Order placed by mistake. As the seller what recommendations do you guys have to prevent these types of things from happening? I’m not sure how you can go on an eBay auction and win by “mistake” It’s frustrating when buyers do things like this because now as the seller you have to re run the entire auction again for another 7 days which obviously will delay you in receiving money for the item. I almost wish eBay had an option to see if the second highest bidder would take your item at their bid price so that you can still sell your item without any delay. I understand I can either accept the request, which would in turn delay me getting the item sold.. or denying it and making the buyer pay which would just lead to them leaving a terrible review.. I’m rambling now but what do you guys recommend?

---

There is NOTHING you can do to prevent a winning bidder from backing out.......

As far as offering the item to the 2nd bidder, eBay DOES have that option,  they have had it for at least 20 years!

https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142

[12345jamesstamps]

Is there a penalty for seller if they cancel the buyer? I can''t remember if there is a charge with the highest bid where eBay stills gets their percentage.

[dmresells]

I was thinking the same thing and usually after 4 days of non payment I do exactly as you just said. Im just not sure if eBay will let me cancel due to non payment since he has put in a cancellation request? 

[dmresells]

Wow I really appreciate that actually, I had no idea eBay offered this as an option. I'll definitely doing this going forward because this is not the first time this has happened to me. Thank you

[ms.rodriguez*]

It's best to cancel. Block. Relist. It's hard to stop these sport bidders.  Sometimes, they bid for fun. Sometimes, they find a different item.  You can monitor the ad and if the top bidders have little or no feedback, you can cancel their bid.   Some types of items lead to a "lower class" of buyers and sneakers is one of those categories.   Very often , they are kids bidding and they do not have the funds to pay.

[buyselljack2016]

When I have a "request to cancel" (had that yesterday) the 1st thing i do is to increase my BBL by one, and then cancel as requested, and be back at what I was doing.

My items are BIN. I know what they are worth, and do not do auctions. YMMV

No future in attempting to "force a payment".

Who knows the real reason for the request. Buyer choices are limited as to why the want to cancel, and it really makes no difference why. Could have gotten the item on another listing. Again, makes no difference why.

[shag182]

Yep! Just CANCEL and MOVE ON.  Oh btw, ADD the buyer to your BLOCK Buyer's list. ASAP!

[luckythewinner]

---

---

what recommendations do you guys have to prevent these types of things from happening

With an auction or an offer, you cannot prevent it from happening. If you want immediate payment you need to list at fixed price.

I almost wish eBay had an option to see if the second highest bidder would take your item at their bid price so that you can still sell your item without any delay

There is a second chance offer option, but it is at the second high bidder's price, not the final price.

I’m not sure how you can go on an eBay auction and win by “mistake”

They changed their mind. Trying to force them to pay would be foolhardy and expensive.

I’m rambling now but what do you guys recommend?

Cancel the order as "Buyer Requested",

[nobody*s_perfect]

---

@12345jamesstamps wrote:

Is there a penalty for seller if they cancel the buyer? I can''t remember if there is a charge with the highest bid where eBay stills gets their percentage.

---

No, there's no final value fee when the seller cancels a transaction due to "buyer requested" or "buyer hasn't paid" (i.e., the two options discussed in this thread).

You might be thinking of the penalty fee that eBay charges when a seller cancels an active auction after it has received bids.

[buyselljack2016]

Latest eBay "blue" input on that says the buyer would get a strike even if a "request" was made in the "golden hour".

Wait 4 days to extract a pound of flesh seems illogical to me when the buyer has at least had the courtesy to "request to cancel" rather than just leaving a seller hanging for 4 days. YMMV

[12345jamesstamps]

I used to have auctions a while back. I usually gave buyers who didn't pay like 7 days and then just cancel the order for non-payment. 2nd highest bidder probably won't take it....I tried that a few times. When I re listed an auction it usually made more money anyway. I don't think they will pay for the shoes.