eBay

slati_2013 · ‎09-01-2018

I sent an item costing $700 to France. The buyer when asked to pay the 20% custom fees balked and refused to pay it. Today the buyer opened a request with eBay. Up till now I had been using the USPS site for tracking, but when I emailed the French side, they told me the buyer failed to complete the forms; failed to pay, and they gave me a link to their site for the updated tracking.

What should I do? Ebay has given me till September 8th to settle before they step in. Should I refund or wait till I get the item back? I am guessing I will get a defect if eBay steps in. I am leaning to just refunding the buyer since I am sure that is what is going to happen anyway. I was just wondering do I have any shot pointing out it was the buyer refusing to claim the item which is why it has not been delivered?

Saturday 09/01/2018
08:25 AM Chronopost France
Shipment returned to sender Scan location : Roissy - Paris - FR
Shipment returned under tracking number : EPxxxxxxxxxxxx Saturday 09/01/2018

08:25 AM Chronopost France
Released from customer service Scan location : Roissy - Paris - FR Saturday 08/11/2018

Saturday 08/11/2018
01:15 PM Chronopost France
Parcel held in depot for after-sales service Scan location : Roissy - Paris - FR
Comment : Contact with sender or consignee in progress

emerald40 · ‎09-01-2018

You need to be careful. Do not refund until you get your item back. Buyers have been known to get their refund and then run to customs to pay and then grab their item.

Tell buyer to decline the item and have it sent back to you. When you receive it you will then refund.

Call ebay and let them know what is happening. Upload tracking to show buyer refuses to pick up item. Get a writeup put in your and the buyer's file that he is refusing to pay VAT and you are waiting for the item to be returned to you.

Ask them for an extension of time, the longest you can get.

city*satins · ‎09-01-2018

Because of the $$ involved, eBay customer service should be willing to forward your call to a representative who specializes in high-ticket problems. Call on Tuesday (Monday is Labor Day, who knows who's on duty?) during regular business hours and ask to speak to such a person. If the rep won't then ask for a supervisor and then ask the supervisor to transfer you.

THIS SPACE LEFT INTENTIONALLY BLANK

slati_2013 · ‎09-01-2018

What about if I actually see it show up in the tracking that it is on the way back in a couple of days? Right now I agree with you. Since it happened today, buyer may be hoping I do an instant refund and before it is actually returned, decides to pay the fees and collect the item. I will wait. I also will call up eBay and discuss this with them.