Help with a sale

[4556joann]

I sold an item and when I was getting ready to package it I noticed a crack in the base. I had told the buyer there were no cracks and he purchased the item and paided. I tried to contact the buyer to tell him that I made a mistake that there is a crack. And asked him if he still wants me to send the item or if he would like a refund. But I have gotten no response. Should I just refund his money or keep waiting for a response I don't want to send him the item so he has to just send it back.

[emerald40]

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@18704d wrote:

And I don't believe good sellers with good intentions "deserve" a defect,

for a very rare, innocent mistake.

Lynn

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Ebay is a business.  Seller could not fulfill her obligations.  

Feelings have no place in it imo.

[sam9876]

How can a seller prove to the buyer that they aren't trying to wiggle out of a deal because of the price?

[18704d]

"Seller sending broken junk is as much responsible as sellers not shipping."

I respectfully disagree.

Seller is obligated to ship to a paying buyer, unless the buyer requests a cancellation.

And shipping is the ONLY way the seller can prove they were sincere in their original listing.

"If the seller is he responsible enough to not check the item before they list it, then they deserve a defect."

I believe responsible sellers, who carefully check their items, can still make a rare human mistake.

"obviously you are the type of seller that really doesn't care about their buyers,..."

I respectfully believe eBay discussions should respect other people's alternative viewpoints.

Thanks for responding,

Lynn

[emerald40]

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@sam9876 wrote:

How can a seller prove to the buyer that they aren't trying to wiggle out of a deal because of the price?

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You look at the item and what the buyer paid for it.  

If it falls into the average area, then chances are that is not the reason.

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[jbbowers12012]

A humble, apologetic phone call may be the way to go here. thats the way that i would likely go. let your buyer make the call on what to do next. however thats just my opinion.....good luck!!

[18704d]

"A humble, apologetic phone call may be the way to go here. thats the way that i would likely go. let your buyer make the call on what to do next"

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But be aware that if the buyer verbally asks to cancel,

The seller would have no way to prove that to eBay

and might still get the defect for claiming  a buyer-initiated cancellation,

when there are no eBay messages (which eBay could review) requesting one.

Thanks,

Lynn

[jbbowers12012]

wow u r on the ball... i would never have considered that fact but you are 100% correct.....

[monster-deals]

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@emerald40 wrote:

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Did you ever think sometimes a seller deserves one?

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Deserving one and avoiding one are not mutually exclusive.

[jela_7588]

What nobody has considered here is that, if the seller ships the item and forces the buyer to open a return in order to refund them it still count against their return metrics.