Help needed with claim from freight forwarder

[mrsddesigns]

I sold an item to a Freight Forwarder. The paypal address was a warehouse in City of Industry and when I googled it showed as a freight forwarder as well.  The tracking showed the item was left with "The Agent".  Now a couple of weeks later I find a return case has been opened stating the item was broken.  I communicated with the buyer and in eBay messages they admitted they did not have the item - that the consignee that they purchased it for had it.  I called eBay,  and got an offshore rep who told me I needed to get the buyer to give me a tracking number for when they sent it to their consignee as proof, then they would close out the claim in my favor.   Isn't their admission that the consignee has the item enough?   I cited the eBay policy that shows not covered under Buyer Protection. Am I fighting a losing battle? Should I just give them the return label and hope for the best?

[d-k_treasures]

If it's broken, it's SNAD claim. So you need to accept the return and send a label to the forwarder. It never went to the buyer.

Tracking showing delivery to the forwarder would only win you an INR case.

[fashunu4eeuh]

Hi, If the item was broken in route from the Frieght Forwarder to their consignee/buyer, then i believe you may be off the hook. Your obligation is only to get it to the address on record, which in this case, was the forwarder. Once the forwarder sends it along to its ultimate destination, Buyer Protection is voided. I'm not sure if what the customer service rep asked of you is actually necessary for the case to be closed in your favor.  You may have to find a knowledgable rep who will do so since you even quoted the policy, but i haven't ever dealt with this scenario personally. On the other hand, if the item was broken during shipping to your reshipper-buyer, then you would be responsible to refund.

[mrsddesigns]

D-K Treasures - The buyer says the consignee now has it.  Its no longer at the warehouse. If it was broken when the warehouse received it why would they send it on to their consignee?

[fashunu4eeuh]

I think the other poster may have misread the fact that it was reshipped. For you to be responsible for the return, your buyer would have had to file before he reshipped, not after.

[southern*sweet*tea]

You are only responsible for return shipping from the reseller.  You didn't mail overseas, you're not responsible for overseas shipping. 

If this is an Ebay case, you can have it closed in your favor because the buyer had the item reshipped. Ebay MBG doesn't cover reshipped items.  The buyer voided their buyer protection when they had the item reshipped, since the reshipper could have poorly packaged it or damaged it.

If it is a Paypal case, they will cover reshipped SNADS. Your buyer would be responsible for the return postage.

[mrsddesigns]

So at best I get eBay to close the claim in my favor based on them having reshipped it, then they probably open a claim through paypal and return at their own dime and I still end up refunding them? 

[takikawa4]

How much was the item worth? Sending an item back from out of country with delivery confirmation costs quite a bit. So, depending on the cost, the actual buyer may not want to pay for return shipping.

[chrysylys]

WHO is the buyer of record? The FF or an individual outside the US?

[bubbleman2010]

The reshipper has the item back already you're dealing with them not the buyer. If they've filed a SNAD you'll need to accept the return,but depending on value you might be better of refunding and abandoning..

[mrsddesigns]

It was worth 90.00.  They requested a return label but if they don't still have the item what would they be using the label for? 

[nowthatsjustducky]

Just out of curiosity, was ACI in the name?  If so, I can provide a list of related user names to block.  Then again, you said City of Industry instead of Garden Grove, but the MO so far is sounding similar to what I had to fight a few years back.

[mrsddesigns]

The reshipper says their consignee has the item. Not them.  

[bubbleman2010]

They want a label because the buyer burned them and they are going to just pass along the burn to you you've got the short end of the stick....

[mrsddesigns]

Bubbleman I had a feeling that was what I'm looking at.  If they send an empty box back or something like that will getting police reports and mail fraud report numbers help? Would ebay give me a coutesy payment with those numbers?