Not sure if it’s removable. The buyer originally messaged me "Gee, was hoping this would be here today. Now not sure where it even is, or if you even sent it out yet."
I replied "Sorry about that. Tracking shows as of yesterday your package is still in transit and moving. That's pretty good as many other packages have been sitting in sorting facilities for more than 2 weeks because of the USPS delay. Your package will arrive to you soon. Thanks and my apologies for the inconvenience. Happy holidays."
The buyer then leaves the negative "Will not do business with you again due to your rude response and late delivery."
I fear CS won't remove the negative because of the dumb buyer opinion reason since the buyer says I gave a "rude response". Am I missing something? Granted I didn't praise the buyer, but I was I rude? In the event that this negative isn't removed, I need tips on a great feedback reply. Because honestly I'm drawing a blank, fear I'll unintentional say something rude again, and sadly can't copy/paste my whole message response in that comment field. Thanks in advance.
