Help & Contact Search Resulting in Endless Loop of hCaptcha

[heckofagame]

Anyone else trying to go into Help & Contact and getting into an endless loop of verification?

[eburtonlab]

@heckofagame 

Some people are having issues with Captcha, but most are not.

Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.

Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:

https://www.whatismybrowser.com/

Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies in your original browser.

Try an alternative link to sign in to rule out an issue with a particular link:

https://signin.ebay.com/ws/eBayISAPI.dll

Try temporarily disabling your ad blocker to see if that makes a difference.

If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.

Or try using the eBay app.

If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.

[ittybitnot]

Anyone else trying to go into Help & Contact and getting into an endless loop of verification?

@heckofagame 

Though I have not tried today, it happens sometimes when trying Help/contact to look up policies.  The incessant Captcha shows up and one can't even navigate from page to page.  I just try later, and this annoying feature usually goes away after a couple of hours on its own. 

I do not use a mobile device, this happens on a PC. 

[heckofagame]

Yup. Using a PC here as well. It did go away eventually. It was fun seeing panadas and lions over and over and over.