Has the defect algorithm changed?

[russb569hm]

Last month my defect rate was .29 with 1100 sales. Today when I checked it the number was .50 ( Danger zone ) with 400 sales.

Did they go to a 3 month window instead of 12. Does this mean if I stay clean in the next 3 months those defects will fall off.

Thanks for your help.

Russ

[slippinjimmy · Accepted solution]

Nothing new

https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347#section2

[caldreamer]

According to EBAY policy evaluation period is either 3 months or 12 months depending on number of sales you had.

To make sure we're getting a fair picture, we'll adjust how far we look back (the "evaluation period") depending on how much you've sold recently:

• If you had MORE than 400 transactions in the past 3 months, we'll count all those transactions
• If you had FEWER than 400 transactions in the past 3 months, we'll count all your transactions from the last 12 months