Hard Dealing with a new Ebay Buyer

[umoraski]

Recently sold an inexpensive item to a buyer, who just joined Ebay.  She messaged me around 5 times with the same message - "This is a Childrens Top - doesn't fit me.  OK - I responded with just take a pic of the item with a tape measure, I was curious  to see if she was right. Evidently she didn't know how to send a pic after several attempts.  She said - "Oh you don't accept returns".    I said " If I made a mistake with the size, I will definitely accept a return.  That same day I messaged her and told her to start the return and I will accept it.   Eventually she did start a return -including a Pic, and I accepted it right away including a mailing label.   Never heard anything for a while and then got a Message from Ebay, that the buyer asked them to step in - I'm sure she didn't know how to go about using the label or the return process.   Ebay closed the case, giving her the refund and not charging me for anything.   So glad to get this buyer out of my life.  and Glad it didn't cost me anything.

[wastingtime101]

Putting aside the size claims, I'd say the problem is not that she's new to eBay, it's that she's not great with computers.

[soh.maryl]

Maybe she was expecting the return label to come in the actual USPS mail.

[chapeau-noir]

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@umoraski wrote:

Recently sold an inexpensive item to a buyer, who just joined Ebay.  She messaged me around 5 times with the same message - "This is a Childrens Top - doesn't fit me.  OK - I responded with just take a pic of the item with a tape measure, I was curious  to see if she was right. Evidently she didn't know how to send a pic after several attempts.  She said - "Oh you don't accept returns".    I said " If I made a mistake with the size, I will definitely accept a return.  That same day I messaged her and told her to start the return and I will accept it.   Eventually she did start a return -including a Pic, and I accepted it right away including a mailing label.   Never heard anything for a while and then got a Message from Ebay, that the buyer asked them to step in - I'm sure she didn't know how to go about using the label or the return process.   Ebay closed the case, giving her the refund and not charging me for anything.   So glad to get this buyer out of my life.  and Glad it didn't cost me anything.

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Only thing - will you get an unresolved case defect for this?

[wastingtime101]

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@chapeau-noir wrote:

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Only thing - will you get an unresolved case defect for this?

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Nah. eBay sent the buyer a courtesy refund. If seller was getting an unresolved case the refund would have come from the seller, and nothing in what they said indicates a reason for an unresolved case. Seller accepted return and provided a label, buyer didn't ship, buyer probably complained to CS and CS gave her a refund to appease her.

I have no idea but I'm guessing it was the $5 let it be sweatshirt? I looked up the brand name and it doesn't look like they make children's clothing.

I'd report the buyer for misusing the MBG if they filed a SNAD. If the buyer makes a habit of filing a SNAD for a doesn't fit remorse return then it will help the next seller to report it.

[umoraski]

No Unresolved Case Defect yet - Ebay told me the refund wouldn't go against me.

[soh.maryl]

Not sure who you spoke to on eBay's CS staff.  But just a word of caution:  Some of the CS reps will tell you anything to get you off the phone and move on to the next caller so they can tell him anything to get him off the phone.

[umoraski]

I knew it wasn't a Childs Sweatshirt - however I checked the listing and I neglected to put the measurement around the bustline,  which I always do.   So that's why I accepted a Return right away - I'm glad the item was only $5.00.