@jchan1701 wrote:
I'm new to selling, and need some clarity for handling time.
1. Does eBay have official non-business days that don't count for handling time ... If I change my shipping policies so I work Monday-Friday and don't offer same day dispatch, then will handling time not include weekends or the same day ordered? ...
Handling time excludes Saturdays, Sundays, and 11 federal holidays (which are the same as the days when the Post Office is closed). If you have 1-day handling, then you are expected to ship on the next business day. For instance if buyer pays on Friday, then you are expected to ship on Monday, unless Monday is a federal holiday.
@jchan1701 wrote: ...2. For Thanksgiving, Christmas, and New Year's, what exact days are considered holidays or don't count as handling time? Is there a page where this is stated? ...
Only the actual holiday counts as a non-business day. For instance, the day after Thanksgiving is treated as a regular business day.
@jchan1701 wrote: ... If I schedule my time away starting Tuesday and someone pays for an order late Monday night, the Monday doesn't count as a handling day since I don't offer same day dispatch, correct? ...
Time Away does not factor-in your handling time. It only looks at the date of the transaction. If a buyer purchases an item on the day before your Time Away starts, then you are still expected to ship within your stated handling time. For instance, if your buyer purchases an item on Monday and your Time Away starts on Tuesday, you are still expected to ship that item within your stated handling time (which would be on Tuesday if you have 1-day handling).
