HUGE SEARCH GLITCH/BUG in the new store interface

[imapaqrat]

HUGE SEARCH GLITCH/BUG in the new store interface

I replicated it on 5 different computers, 3 different households and around 12 different stores.

Here are the steps to replicate the bug.  (Feel free to cut and paste the search criteria)  Actual count may vary by a couple, because I am still trying to list & sell stuff.

1. Go to my ImaPaqRat.com store
2. search "poster" in the search field below the About Us section.  I get 751 results, which is fine. 
3. The search field is now at the top of the page
4. Now Search: Nike Basketball; 0 results, there should be 231
5. Search: Nike jordan; 0 results, there should be 95 [Nike Michael works fine]
6. Search: jordan; 0 results, there should be 100 [Once again, Michael works fine]
7. Search: basketball Nike: 231 results, like it should be. so nike first is an issue.
8. Search: Nike Soccer (0); search Soccer Nike (11) again word order
9. Search: Chicago Bulls (0), should be 108
10. Search: Nike Tennis (0); Should be 52
11. Search: Tennis Nike (52) again word order

I could go on & on, but I think you get the point.  The new store interface has a very flawed search engine.  No wonder my sales have plummeted since the new store interface came out.

As I mentioned above, I have tested this bug on about 12 stores, which deal in Nike Stuff.  They all have the same bug.  The Chicago / Chicago Bulls bug is not Nike related, so who knows how many other words are buggy.

If you have an eBay store.  Poke around with searches to see if you happen to have any buggy words in your item titles.

I still can't believe eBay did this during the busiest time of the year.

Bruce "ImaPaqRat" Fisher

[imapaqrat]

For over a week there has been a HUGE SEARCH GLITCH/BUG in the new store interface and eBay claims, there aren't getting any reports, except for mine.

I've called into eBay customer support 5 times. Each time they say that this probably won't get prioritized because there aren't a lot of calls about it. If you own a store, with multiple categories, the bug is affecting your store too. PLEASE TEST and call eBay customer support.

Basic issue: The 1st search provides results, including the categories the results are found in. Any addition searches only looks at those categories and frequently return 0 items.

Each search NEEDS TO LOOK AT ALL CATEGORIES, but it only looks at a the ones from the 1st search.

PLEASE PLEASE PLEASE take a moment and call eBay Customer support after verifying this bug.

[imapaqrat]

Also, if you do call and complain about the store search being bugged for the last week;the ask for your October store fee to be credited, they'll probably do that.  They did for me.

[imapaqrat · Accepted solution]

Sometime during the last week of November, I looks like eBay actually fix the search glitch.

[imapaqrat]

Nope . . . eBay broke the Store Search again!!!

Once again, eBay store front is potentially driving customer away from your store! Why are we paying for this? It is doing exactly the opposite of what it should be doing, which is show MY customers MY items!!

The 1st search is fine, the search field below the "About Us" text.

But then, the search field below below the "About Us" text goes away. The only search that is available is at the top of the page.

Last month that "top of the page search" was store specific, but now that search is eBay wide.  Driving My customers away from my store!