HELP - Seller want to cancel an order after item has shipped. What should I do?

[luckyloupe]

Hoping to get some advice regarding a situation.  I sold an item last evening and shipped it immediately as I was just heading to FedEx right as the order rolled in.  After shipping the item the seller put a request in to cancel the order under reason  "ordered by mistake".  eBay automatically declined the cancellation as it shipped.  The seller has asked me to put a request in to Fedex to stop the shipment and cancel the order with eBay.  Last night he was messaging over and over about it to the point of being quite rude.  I told him I needed to call eBay before doing it which made him more upset.  The order was for $999 and is an International purchase through eBay global program.  I don't offer returns as I sell a lot of pricier things and this tends to get abused by buyers.  Am I required to do anything?  If seller is upset and files a chargeback can I be liable since it went through eBay global?  At the beginning I was trying to help the buyer but they have become so rude and forceful that I am running out of patience 

[lakefor94]

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@slippinjimmy wrote:

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@katzrul15 wrote:

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@luckyloupe wrote:

I spoke with an eBay representative who informed that since I purchased the Fedex 2 day label in eBay I cannot reroute at this point.  He also mentioned there is no system in place for cancelling with the global program.  There's a chance of being put in contact with the center but he said if I did cancel I'd be facing fees that are not refundable.  He basically said I did everything correct as a seller and he recommended I don't attempt to cancel it.  Tough one 😕

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Not sure not being able to intercept is true.  We have our own fedex acct and I can intercept at anytime before delivery.

Wondering also on the fedex part to GSP.  New info to me.

Good luck with this.  Keep us posted.  What a cluster of events.

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When you ship FedEx via eBay you are usually using eBay's account (it's possible to link your own account but most sellers are not doing that). Since it's on eBay's account you cannot do any type of redirect/intercept, that is something only the account holder can do.

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I am pretty sure I have recalled a UPS order with eBay purchased shipping.  I do have a UPS account that I may have referenced on the call.   I know, "pretty sure" and "may have", .... lol

I did not know you can't do that with FedX.  

To the OP, if there is any way you can get this recalled,  I would do it.

Never ship to a buyer that does not want the item, especially an expensive one.