HELP PLEASE APPEAL (FOR MONEY REFUND)

[jmsystem]

Hi, 

I am inexperienced at EBAY.
On August 1, I made a purchase of 3 computers, the seller sent the tracking, the next day I got sick with covid and I was sick for a month.
I thought that the product had arrived at my house because the tracking was in green.
The product never arrived, the seller told the UPS company to return the package.
I have contacted the seller requesting that I return my money.
The seller tells me this: "Start a return on the order and I will refund the full amount"
What do I have to do, I really don't know what to do, can you please help me.

[coastaltechsolution]

Hopefully you are well now

How long ago were the UPS items returned to seller?

read here: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

That should give you an idea of what to do 

[inhawaii]

I would ... start a return on the order so the seller can refund you.

[caldreamer]

Go to your PURCHASE HISTORY and click DID NOT RECEIVE ITEM.