Hello,
I read this forum a lot but this is my first post. I received my first Transaction Dispute today, and I just wanted to make sure I am doing everything correctly.
The item was a Japanese tea set which sold for $23 yesterday. I had several positive exchanges with the buyer through messages about how much he liked the piece and please be careful wrapping it, etc, and I dropped it off at the Post Office this afternoon. Just a few hours later, I received a notification that the buyer submitted a payment dispute through his credit card for “transaction not recognized.” I wrote the buyer a very polite message stating I had received the chargeback and perhaps he was mistaken and could he please reverse the dispute. He responded that he there was no information on the charge on his PayPal statement and he thought it was a mistake. Now that he knows it was his purchase he would “take care of it right now.”
eBay of course wants proof of delivery as response to the dispute, but of course I don’t have that as it probably hasn’t even left my local post office yet. I have until 8/21 to respond, but from reading these posts I know that the chargeback disputes never go in favor of the seller.
What I thought I would do is if I don’t hear anything else by Tuesday afternoon I would try to do a package intercept; if that is successful I will close the case and refund the buyer. I know the cost for intercept plus postage will probably equal the price of the item, but it is kind of the principle for me...I just don’t want him to have it if he didn’t pay for it.
and of course I’ll put I’m on my BBL. any other suggestions? Thanks for all the assistance I’ve been getting just by reading everyone’s posts.
-Grammyzhaus
