mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@jeannicho22 wrote:
tyler@ebay wrote:
@mam98031 wrote:
@mikeystoyz wrote:In the PayPal dispute they said they never ordered it and someone used their credit card. That is where I think I will be able to get it removed. Technically, they never ordered it.
While I completely understand this point of view, you are going to likely find out it is a point of view that Ebay is not going to share.
Thanks for the tag @mam98031! In situations where we have evidence that an eBay account was compromised to make a purchase we may remove feedback involved. A chargeback or other financial dispute is not considered evidence of an eBay account breach.
In situations where there is no evidence on our end that an account was compromised we would not typically remove a feedback unless it violated some other feedback policy.
I've referred the buying account involved for review to see if there is any indication that there was unauthorized usage. Thanks!
This is pretty much as I feared.
Why "fear"? I'm not sure I understand. Certainly the buyer is misbehaving here. But there is nothing in what the buyer said in the FB that rises to the need to have Ebay step in and removed it. As a seller, I sure as heck wouldn't like it. And I would contact my buyer with a polite and professional note to see what is actually going on. It is possible there is a misunderstanding here and that the buyer and seller can still work it out.
Sometimes when a charge comes across our charge cards they don't look familiar and we question them. Especially with a payment to an online seller. So it could have just been confusion.
@creekcoyote wrote:
@mam98031 wrote:
@jeannicho22 wrote:
tyler@ebay wrote:
@mam98031 wrote:
@mikeystoyz wrote:In the PayPal dispute they said they never ordered it and someone used their credit card. That is where I think I will be able to get it removed. Technically, they never ordered it.
While I completely understand this point of view, you are going to likely find out it is a point of view that Ebay is not going to share.
Thanks for the tag @mam98031! In situations where we have evidence that an eBay account was compromised to make a purchase we may remove feedback involved. A chargeback or other financial dispute is not considered evidence of an eBay account breach.
In situations where there is no evidence on our end that an account was compromised we would not typically remove a feedback unless it violated some other feedback policy.
I've referred the buying account involved for review to see if there is any indication that there was unauthorized usage. Thanks!
This is pretty much as I feared.
Why "fear"? I'm not sure I understand. Certainly the buyer is misbehaving here. But there is nothing in what the buyer said in the FB that rises to the need to have Ebay step in and removed it. As a seller, I sure as heck wouldn't like it. And I would contact my buyer with a polite and professional note to see what is actually going on. It is possible there is a misunderstanding here and that the buyer and seller can still work it out.
Sometimes when a charge comes across our charge cards they don't look familiar and we question them. Especially with a payment to an online seller. So it could have just been confusion.
That feedback appears to be in direct contradiction to what the buyer is claiming. If there was an unauthorized useage of the card, just how could a legitimate feedback read as that one did?
And how can someone who claims that they didn't buy the item, even leave feedback let alone a feedback that states 'wasn't what I wanted'?
They supposedly weren't even involved in the transaction.
Unless I mis-read this thread, I am scratching my head over this.
We don't know that. How can we know that. We can assume it, but we don't have all the facts on this thread.
It could be as I previously stated and simply a mistake by the buyer when looking at their CC charges. They may not realize that the two are connected, which is why I suggested that the OP reach out to their buyer.
Now of course if the buyer knowingly filed the chargeback with their CCC as a way to take advantage of the seller, that is a different story. But at this point we can only assume that. None of us knows that to be the case and won't unless the OP reaches out to their buyer to find out.
It would be Odd however for the buyer to go this route. It would be much easier to file the claim in Ebay and get the refund.
@jeannicho22 wrote:
@mam98031 wrote:
@jeannicho22 wrote:
tyler@ebay wrote:
@mam98031 wrote:
@mikeystoyz wrote:In the PayPal dispute they said they never ordered it and someone used their credit card. That is where I think I will be able to get it removed. Technically, they never ordered it.
While I completely understand this point of view, you are going to likely find out it is a point of view that Ebay is not going to share.
Thanks for the tag @mam98031! In situations where we have evidence that an eBay account was compromised to make a purchase we may remove feedback involved. A chargeback or other financial dispute is not considered evidence of an eBay account breach.
In situations where there is no evidence on our end that an account was compromised we would not typically remove a feedback unless it violated some other feedback policy.
I've referred the buying account involved for review to see if there is any indication that there was unauthorized usage. Thanks!
This is pretty much as I feared.
Why "fear"? I'm not sure I understand. Certainly the buyer is misbehaving here. But there is nothing in what the buyer said in the FB that rises to the need to have Ebay step in and removed it. As a seller, I sure as heck wouldn't like it. And I would contact my buyer with a polite and professional note to see what is actually going on. It is possible there is a misunderstanding here and that the buyer and seller can still work it out.
Sometimes when a charge comes across our charge cards they don't look familiar and we question them. Especially with a payment to an online seller. So it could have just been confusion.
Please reread the post in its context.... I feared that eBay would take the position that the claim of unauthorized use was on another venue and therefore eBay wouldn't remove the FB.
Please note that Tyler said: In situations where there is no evidence on our end that an account was compromised we would not typically remove a feedback unless it violated some other feedback policy.
IMHO that is as it should be. The claim would be unauthorized used of the credit card. Not unauthorized use of their Ebay account. Which is why at this point Ebay wouldn't do anything.
Yes, I'm aware of the balance of what Tyler said. I said it earlier in the thread. The FB as it stands is not in breach of any of the Ebay rules. So I find it highly unlikely they would remove it.
I am NOT trying to stick up for this buyer. This buyer may very well be trying to get something for nothing. The OP should be just fine with the PP chargeback since they have the tracking that confirms the deliver. So it is not likely they will get their money back.
@moo*cow*corner wrote:
---General Reply---
Sorry this happened to you. What a PITA.
I'd be sure to post that FB to the Paypal chargeback case. They are saying they didn't get what they ordered. Therefore, the buyer admits to ordering and taking delivery of something from you using that CC. Paypal will then have some evidence to fight the chargeback on your behalf, but don't hold your breath waiting for PP to follow through with that... You would probably end up very blue indeed.
No they said they didn't get what the WANTED. That isn't the same thing.
Mike is likely in great standing with PP and PP has been pretty good with processing chargebacks like this and ruling for the sellers when the seller has tracking showing delivery to the buyer. While I typically don't get chargebacks very often, for some reason I had 2 in the past week. Both were resolved in my favor because of the tracking.
@jeannicho22 wrote:I didn't think you were sticking up for the buyer. You questioned why I said "feared", that was all. Sometimes I think we just get our wires crossed and I don't get it.
That is probably the BEST explanation.
@mikeystoyz wrote:In the chargeback they said they never got the item and that someone used their card illegally, sent it to another address and they never bought it, there is no chargeback for a refund or anything, just they didnt buy the item and never received anything. The wording is what is weird here as they are saying they didnt get what they ordered. This flies contrary to paypal saying they never ordered anything to begin with.
I find what you are sharing here a bit confusing.
A chargeback, if won by the buyer IS A REFUND. That is the purpose of doing a chargeback.
If you shipped to the address on the PP payment notification and you have tracking that shows it was delivered, then the PP Seller protection should have you covered.
The DID NOT say they didn't get what the ordered. They said they didn't get what the WANTED. That is not the same thing.
