11-06-2017 08:09 AM
You see it al the time..."I have read and AGREE to these terms and conditions"...click to ACCEPT.
ebay no longer makes a big deal of the fact that a sale is a CONTRACT.
How about some teeth in that contract to protect sellers?...(I can dream, can't I?)
When a buyer clicks "buy" or bids, a pop-up window appears...
"I have READ and understand the description of this item, and I have asked the seller and have been answered any questions I have pertaining to this item or it's delivery."
No clickee...no washee.
11-06-2017 08:15 AM
@nawlinsron2 wrote:You see it al the time..."I have read and AGREE to these terms and conditions"...click to ACCEPT.
ebay no longer makes a big deal of the fact that a sale is a CONTRACT.
How about some teeth in that contract to protect sellers?...(I can dream, can't I?)
When a buyer clicks "buy" or bids, a pop-up window appears...
"I have READ and understand the description of this item, and I have asked the seller and have been answered any questions I have pertaining to this item or it's delivery."
No clickee...no washee.
I think it would help to push the issue to go beyond the first page, but why can't eBay program it to automatically open up anyway. This extra step seems so silly.
11-06-2017 08:15 AM
eBay has already made it a pain in the butt to find, research and purchase stuff here. (They do make it easy to pay... ) I don't see an additional aggravation as being helpful to keeping buyers here.
11-06-2017 08:19 AM
Buyers would just blindly click anyway just to get to the listing. They'd buy just like they do now and file returns just like they do now. If Ebay were do deny returns based on this click, word would spread like wildfire and Ebay would soon be a ghost town. We don't need things to run off good buyers. We need things to keep good sellers and run off bad buyers. Ebay's rep is already bad enough, we don't need to make it even worse.
11-06-2017 08:20 AM
How many times have you actually read the terms when you click the button that says "I have read the terms....."?
Clicking a box to make it go away is no guarantee or protection.
11-06-2017 08:20 AM
You never want to put any kind of obstacle in the way of a buyer at time of purchase. This is called a bounce out and the #1 problem for all kinds of things internet related.
Even if you did this how does that change the buyers behavior of paying or not? If they do not want it they do not want it, nothing will change that and now buyers can shop and purchase as a guest.
eBay already has IPR for fixed price and buyers have the ability to shop around as an auction is live so the best way to secure a paid transaction is to have a deal they can not refuse for any reason.
Creating extra steps to protect sellers from buyer wanting to shop more until payment is made, will result in sellers listing with higher prices and the problem will expand not retract.
Good Luck Selling!
11-06-2017 08:28 AM
11-06-2017 08:32 AM
Well, I read the description and all that, but the item is not as described.
11-06-2017 08:34 AM
Have to agree with papyruspapillo - but kudos for trying to think of a solution. Ideas are always good and when tossed around respectfully, sometimes a happy solution can be found.
But I think it would A) be a turn off to buyers and B) they wouldn't read the description anyway, but just click it to "carry on". How many of us do that TOS and agreements with software, where you could spend the better part of an hour reading all the mumble-jumble legalese boring very SMALL text that won't sink in anyway? I know I am...
What I wish is that buyers would have some "skin in the game" when it comes to return shipping. Like LL Bean (and others) are doing now, there's a flat fee for a return, no matter the reason, no matter the quantity. If you get a refund, they'll take that fee off your refund, period. I think that would solve a HEAP of the theft going on from us little guys. To those kind of buyers, it's all a "let's see what we can get free" game since you can't go anywhere on eBay w/o seeing "FREE RETURNS!!!!"
Sigh. Sorry, didn't mean to get so long-winded.
11-06-2017 08:39 AM
If LL Bean is not paying return shipping for SNADs I see a lot of issues in their future. I've never had an issue getting return shipping from LL Bean or Lands End if they send the wrong thing or it's damaged.
11-06-2017 08:40 AM
Since many buyers can't even see the full listings because it is never presented to them, they will click 'Yes' based on what little thay've been able to see.
11-06-2017 08:42 AM
@muttlymob wrote:How many times have you actually read the terms when you click the button that says "I have read the terms....."?
Clicking a box to make it go away is no guarantee or protection.
I'd like to know how many people ever even read, let alone understand those 10,000 line EULAs in 2pt light grey fonts.
11-06-2017 08:48 AM
@muttlymob wrote:How many times have you actually read the terms when you click the button that says "I have read the terms....."?
In my case--never.
11-06-2017 08:49 AM
@southern*sweet*tea wrote:Buyers would just blindly click anyway just to get to the listing. They'd buy just like they do now and file returns just like they do now. If Ebay were do deny returns based on this click, word would spread like wildfire and Ebay would soon be a ghost town. We don't need things to run off good buyers. We need things to keep good sellers and run off bad buyers. Ebay's rep is already bad enough, we don't need to make it even worse.
Absolutely!
11-06-2017 12:45 PM
@chrysylys wrote:Since many buyers can't even see the full listings because it is never presented to them, they will click 'Yes' based on what little thay've been able to see.
Except ebay does know(or should know) that the buyer clicked the 'see full description' button if they get into that messed up piece of coding, so a SNAD for something mentioned in the description without that click(on those listings) should be a loss for the buyer. Of course, it also should be even if they don't get the button.
Obviously it should only be a slam dunk if the seller has 'red widget' in the title, description, and IS, and the buyer filed SNAD because they thought it was blue ............ ebay can start small like this for sellers and work up to having a real decision made, instead of saying 'well, the buyer thought it was blue, so you, the seller, pays for the return'.