@blonsterkathryn wrote:
@timemachine777 wrote:
@blonsterkathryn wrote:
@duchess-at-speakeasy wrote:
@ebaayisfun
The FVF fee is charged on the total buyer payment, exclusive of sales tax. No, eBay does not credit the FVF on partial refunds. Paypal does, except for the 30-cent transaction fee.
Bottom line: Quote the correct postage or send a revised invoice BEFORE the buyer pays anything.
But I do believe this scenario is a good example of why required IPR is a bad idea. Presenting the issue as a BUYER complaint is the best advice I can give. When BUYERS have difficulty navigating eBay, can't see full descriptions, object to cluttered pages, get upset about receiving counterfeit merchandise, can't figure out how to pay, and so on, then eBay is far more likely to listen. Disgusted buyers, threatening to never buy on eBay again, are the best weapon we sellers have!
~~C~~
Okay, this is making no sense to me at all. I didn't get a chance to invoice the buyer. He bought 40 books and paid. He bought 40 more and paid. He bought 11 more and paid. He bought 2 more and paid. Thought I was halucinating when I saw all the e-mails in my inbox. I didn't have a chance to invoice with reduced shipping. So, are you saying that eBay is taking from me nearly 10% of the shipping he paid ... 90% of which I have refunded? How can that even be legal? Have a similar thing happening to me today. Woman purchased an item and then messages me that she wants to pick up. Before I can even answer her, she sends full payment including shipping. She's going to pick the item up today and I will then refund the postage cost via PayPal. So does eBay get to take nearly 10% of the shipping fees paid even though I will be refunded them to her? Again, isn't that illegal?
Simple fix. As long as you add the same tracking number to every single sale, and did the shipping refund via Paypal. Just call eBay's billing dept. and let them know what happened, and that you refunded the buyer x dollars. Just tell them you want a refund on the FVF difference. If they make it an issue, then ask for a supervisor/or call right back and talk to someone else. Don't even reference the other call.
Also include the pickup sale.
Thanks Timemachine. Should not have to go through this mess. It's not like this is the first time this has happened to me. However, in the past, when I sent a partial refund for over payment on shipping costs (and this was AFTER eBay and PayPal parted ways), I would see an icon indicating that partial refund was given (and assumed eBay credited me for that). It no longer appears. That's a total fraud on eBay's part - they know money was refunded, yet us sellers aren't being credited anymore? Talk about eBay's hidden "Unwritten Policies" - can't even imagine how it would be a "policy". Out and out theft on eBay's part, especially considering that IF a buyer uses the "Cart" thing and purchases more than one item they apparently can't ask for an Invoice to combine/reduce shipping. What's that all about? Another sly move on eBay's part to make more money fraudently?
Same here. I've even told buyers at the time of purchase, not to pay until I send them an adjusted invoice. An they still pay. You just want to flick them on the forehead. BTW...eBay knows what they're doing. They figure that most partial refunds are going to amount to very little money in FVF's, and that a seller is not going to spend a bunch of time an effort calling them about it.
When you add it all up, that's a lot of money made from removing the auto refund feature. It's like the payroll conundrum. "How do you pay someone a half a penny on payday." Companies just keep it by rounding down. So, lets say you had a million employees, than that's 5,000.00 a week and 260,000.00 a year, in half pennies. Companies can pay the overage once a year lets say, which would be .26 cents, but they choose not too.
Same for eBay, they could give you back all your FVF's on any refunds, but they choose not too.
